Aftershokz headset alerting me that my Teams call is muted

Same for me and my Sennheiser HD 350BT. It is definitely problem of MS Teams, because they mute the microphone for whole system instead for MS Teams only -> and it leads to beep sound. I sent feedback to MS teams directly.

Hi, JS.365

Thanks for your updating. It seems the issue happened on the recent updates for Teams.

Therefore, we would like you to report this issue to MS's deveopers team in left-bottom Help button on your Teams, then report this issue and contact the developers team to see if they can give you further help.

Thanks for your time and your understanding would be highly appreciated.

Kind Regards,

Zed

"Unfornately, this is the issue of Aftershokz headset devices typically."

This is not true at all. I've used Aftershokz headsets for 2 years now. As of today it's the first time they've done this, and it's on the back of a Teams update (Version 1.5.00.9163). Do something other than pass the buck and maybe look into it. Maybe contact someone above you. I've seen 3 threads about this including the linked one below.

https://techcommunity.microsoft.com/t5/microsoft-teams/issue-with-beeping-when-on-mute/m-p/3325222#M111963

XOXO

-Someone who is in constant meetings on mute, and just today is having this issue. No changes to my hardware, which means the problem is you.

This is the second time I have experienced this same issue - it occurred last October and ended up being resolved, somehow. I do consider it a Teams problem with the Aftershokz Trekz Air headset I use, and the issue does not occur with Webex, Zoom, or GoToMeeting. When the mute is selected in MS Teams, it seems like it also turns on the mute on the Trekz Air headset.  When I select mute in Teams, I hear Audrey (the Aftershokz voice) say “Mute On” and then the double beep indicator starts and will go on forever until I un-select mute in Teams, at which point Audrey says “Mute Off.”  I’m presuming that, when I select mute, Teams performs a software mute AND, for some reason now also triggers a hardware mute on the Air headset.  I never used to hear Audrey say mute on or off.  I have tried to unmute the Air headset by holding the headset volume+ and volume- simultaneously, but those commands will not work while in a Teams meeting.  I guess I don’t understand why Teams has to mute both Teams and the headset. The way the mute used to work in Teams (and with other meeting software) was that when mute was selected in Teams, the software would be muted, but the headset would not be muted.  If you spoke, Teams would sense that you were speaking and put a reminder notification on your computer screen letting you know you were muted.  With a double-mute of both Teams and the headset, I don’t get the screen reminder anymore, although right now I receive the incessant beeping mute-on indicator. As I mentioned above, the issue somehow got resolved last October and Teams did not trigger a hardware mute on my headset until again just recently. There is no reason for Teams to trigger the hardware mute . . . it didn't before and doesn't on my old Motorola S305 headset that I now have to use until the issue gets fixed again.

Zed,

Sorry for the confusion! Here's what I learned:

1. My desktop app is recently updated (version 1.5.00.9163, updated 4/28/22) but the problem continues.
2. I do not experience the problem using the web app.

Unfortunately, my work requires me to use the desktop app. There must be a setting that triggers this notification, but I've been through the notifications settings over and over. Any idea how to turn it off?

Thanks!