Aftershokz headset alerting me that my Teams call is muted

Anonymous
2022-05-05T12:58:09+00:00

I have the same question posed in this previous thread, but the solution hasn't worked for me. https://answers.microsoft.com/en-us/msteams/forum/all/double-beep-when-muted-on-teams-aftershokz/d67018d1-7081-4acf-b688-bf947a524058?page=1

In short, no matter how I try to mute my mic, the headset tells me mute is on and double-beeps every few seconds. It happens if I mute the call, mute in call settings, or even if I simply mute in my laptop's sound settings.

Teams does NOT alert me that I'm muted if I use a different headset or no headset -- only using the Aftershokz headset. This is an Aftershokz problem, not a Teams problem, but Aftershokz tech support has been unhelpful. I'm hoping someone here has a workaround.

This problem cropped up last fall, went away, and now is back.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

68 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2022-08-17T22:12:57+00:00

    I had no issues with my AfterShokz headphones for 2 years, then one day MS Teams updates and now they beep all the time. I tried everything that was suggested and it might work for a bit but would end up doing it again. I finally email Aeropex and they said they had a workaround. This is the reply they sent me.

    "Beeping when on mute for the Microsoft Teams app is a known issue on our end which is why our design team was able to create this UC dongle. It is a USB dongle and it's a plugged and play thing that you may connect to your device that will eliminate the beeping issue."

    All I did was email them, tell them the issue, and they are shipping me out this UC dongle free of charge. I haven't received it yet, but I thought everyone else might like to know they are actually trying to help their customers. So if you need to resolve this issue email them and hopefully it will resolve the issue.

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments
  2. Anonymous
    2022-07-06T08:00:39+00:00

    This works. Only in my case this option is called 'Microphone Array (Realtek (R) Audio).

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments
  3. Anonymous
    2022-07-01T14:21:45+00:00

    It works before and now it doesn't work.

    Zoom or Skype do no cause any problems.

    So it is teams only !

    Was this answer helpful?

    0 comments
  4. Anonymous
    2022-06-21T16:37:42+00:00

    I found the solution on the link below:

    https://www.reddit.com/r/MicrosoftTeams/comments/udh3dt/headphones_keep_beeping_every_5_seconds_while_on/

    "I'd been having the problem with my Shokz and today found a location. If I put Teams on mute it starts beeping, so I unmute the headphones by holding the + and - buttons for 2 seconds. I get the "mute off" but Teams stayed muted and there was no beeping."

    Was this answer helpful?

    30+ people found this answer helpful.
    0 comments
  5. Anonymous
    2022-06-20T13:49:19+00:00

    I believe this is a Teams problem. I've been using my Aftershokz headset for a couple of years with no issues until recently. And this is so annoying that I now do Teams meetings using the web client instead (which does not exhibit this annoying behavior). Nor does the Android app. No idea about the iOS app.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments