Aftershokz headset alerting me that my Teams call is muted

Anonymous
2022-05-05T12:58:09+00:00

I have the same question posed in this previous thread, but the solution hasn't worked for me. https://answers.microsoft.com/en-us/msteams/forum/all/double-beep-when-muted-on-teams-aftershokz/d67018d1-7081-4acf-b688-bf947a524058?page=1

In short, no matter how I try to mute my mic, the headset tells me mute is on and double-beeps every few seconds. It happens if I mute the call, mute in call settings, or even if I simply mute in my laptop's sound settings.

Teams does NOT alert me that I'm muted if I use a different headset or no headset -- only using the Aftershokz headset. This is an Aftershokz problem, not a Teams problem, but Aftershokz tech support has been unhelpful. I'm hoping someone here has a workaround.

This problem cropped up last fall, went away, and now is back.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2022-09-30T13:48:38+00:00

    Is anyone from MicroSoft going to take a look at this. It's only been made worse due to recent update and it IS NOT a problem with the headset. It is a problem with the way MicroSoft is choosing to interact with the headset.

    OLD ACTION THAT WORKED

    • Push the mute button in teams
    • Teams muted the app and only the app
    • Could still use the microphone in other apps WHILE teams was running.
    • The headset itself was not muting but the system (OS/Software) was muting the sound into the App.

    Teams was not trying to control the system. It was only muting its own input.

    CURRENT ACTION THAT DOES NOT WORK

    • Push the mute button in teams.
    • Teams mutes the microphone at the OS level.
    • The OS sends communication to headset to tell the headset to mute as well
    • The headset mic is COMPLETELY muted and can not be used anywhere else

    This process makes NO SENSE. If the user mutes in teams than they are only intending for Teams to be muted. Why would the assumptions by the developers be that the user want's to mute system wide? Further why is it necessary for the OS to tell the headset to mute? The OS can mute and has no reason to tell the hardware to mute. If the user wants the hardware to mute than they can push the button the headset to do so.

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  2. Anonymous
    2022-05-10T13:42:24+00:00

    Zed,

    Sorry for the confusion! Here's what I learned:

    1. My desktop app is recently updated (version 1.5.00.9163, updated 4/28/22) but the problem continues.
    2. I do not experience the problem using the web app.

    Unfortunately, my work requires me to use the desktop app. There must be a setting that triggers this notification, but I've been through the notifications settings over and over. Any idea how to turn it off?

    Thanks!

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  3. Anonymous
    2022-05-23T12:22:51+00:00

    Same for me and my Sennheiser HD 350BT. It is definitely problem of MS Teams, because they mute the microphone for whole system instead for MS Teams only -> and it leads to beep sound. I sent feedback to MS teams directly.

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  4. Anonymous
    2022-05-24T19:53:58+00:00

    I've also started using my laptop's mic rather than the AfterShokz mic. It's an OK workaround, but it doesn't change the fact that this is a really annoying Teams bug that they should fix.

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  5. Anonymous
    2022-06-01T13:29:38+00:00

    Using Aftershockz Opencomm, and having the same issue. Definitely teams is hardware muting the headset. The work around for the beeping i currently have is open the mic settings through the sounds control panel and unmute your headset. Teams should stay muted but you wont get the beeping since the hardware mute is off.

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