JBL TUNE500BT headphones with microsoft teams

Anonymous
2020-08-12T09:40:59+00:00

I just bought JBL TUNE500BT headphones and works perfectly but on microsoft teams the sound is robotic. I tried many ways in settings but sound still not good. Is there any special driver or settings?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2021-04-20T06:40:00+00:00

    I have both JBL750btnc and WH-CH510. 

    JBL has the problem of robotic sound with teams only with Windows. It works fine with android and ios with same teams application.

    WH-CH510 works fine with all 3 OS with teams.

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  2. Anonymous
    2021-08-12T21:34:56+00:00

    Hi, I happened to have the same problem and I managed to partially fix this by selecting the mic in the laptop as my microphone for Microsoft teams and selecting Headphones (JBL TUNE500BT Stereo) (Bluetooth) as my speakers for the application.

    you can do this by,

    1. Go to Microsoft Teams, press the three dots in the right top corner.
    2. Select Settings there and then select Devices.
    3. As for your speaker, select "Headphones (JBL TUNE500BT Stereo) (Bluetooth)"

    Do NOT select Headset (JBL TUNE500BT Hands-Free AG Audio) (Bluetooth) option.

    1. As for your microphone, select your mic of your laptop or your pc.

    This worked for me. Hope it does for everyone.

    Regards,
    Yasith

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  3. Anonymous
    2021-09-21T06:58:39+00:00

    I have same issue with JBL Tune115. Other earphones/headsets with wire works fine in MS Teams, but not with my wireless JBL.

    Hoping microsoft will really resolve this issue.

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  4. Anonymous
    2021-09-23T23:40:57+00:00

    Thank you for your comment.

    This solves the issue of sound output, but it does not allow us to fully use the Headset (speaker and microfone)

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  5. Anonymous
    2021-11-02T19:01:18+00:00

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