JBL TUNE500BT headphones with microsoft teams

Anonymous
2020-08-12T09:40:59+00:00

I just bought JBL TUNE500BT headphones and works perfectly but on microsoft teams the sound is robotic. I tried many ways in settings but sound still not good. Is there any special driver or settings?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

65 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2020-11-10T08:52:14+00:00

    I'm a professional that works at home many time because of the pandemic and i have the same problem with my JBL Tune 500 headphone.

    The problem is the drivers and the mic as if you just select headphone in your laptop, it works nice Teams then doesn't recognize it. 

    if you configure the Headphone with the mic then the robotic voice appears again.

    @microsoft please, can you fix it?

    thanks

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments
  2. Anonymous
    2020-11-05T14:58:16+00:00

    Dear All,

    Problem seems to be growing bigger.

    exactly the same problem for me - the headphones work great in any other application except TEAMS.

    The child uses a laptop, so it was possible to configure the JBL 500Bt only as headphones, and the microphone was used from a laptop.

    Unfortunately, this is not a satisfactory solution, at least not what I would expect from Microsoft.

    Was this answer helpful?

    5 people found this answer helpful.
    0 comments
  3. Anonymous
    2020-10-23T06:41:45+00:00

    Same problem here.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-10-23T00:49:19+00:00

    Is there a specific one to get?

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-10-22T06:45:09+00:00

    yes with the dongle I can use it normally with teams, microphone works perfectly.

    Was this answer helpful?

    0 comments