JBL TUNE500BT headphones with microsoft teams

Anonymous
2020-08-12T09:40:59+00:00

I just bought JBL TUNE500BT headphones and works perfectly but on microsoft teams the sound is robotic. I tried many ways in settings but sound still not good. Is there any special driver or settings?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2020-12-31T11:36:53+00:00

    Hello Microsoft,

    This is a growing issue, it looks like the most of the new headphones with mic do not work in teams and skype.

    So, a I did a little research and conclusion is that it looks like that neither skype or teams do not support new BT protocols for beater sound over BT. they only support old headset protocols not hands-free protocols ( I hope I got it right there in terminology).

    So since I do not see a single reply by @Microsoft regarding this subject. can you at least pass this to yours developers maybe they will know how to fix it.

    Thx. in advance.

    BR

    Hi,

    I have the same issue - only with MsTeams.

    I was digging around the BT versions in order to eliminate this rootcause and:

    • my laptop (bough May 2019) got BT5.0 (introduced 2016)
    • my JBL700 (bought Dec 2020) got BT4.2 (introduced 2014)

    The above would suggest that JBL is not matching latest standards but...

    • my JBL700 works with 3 different Samsung Phones, iPhone, IPad and.... the same laptop.
    • my JBL700 works with all possible apps tested on above devices but Ms Teams.

    Despite the BT version being outdated in JBLs I would still suggest Microsoft to dig in to the root cause of this issue.

    BTW: Is there any Problem record open your developers are looking in to? Is there any action taken from your end?

    Thanks

    LB

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  2. Anonymous
    2020-12-16T10:05:31+00:00

    Same for me! It worked for 2-3 days but no it's strange. 

    @Microsoft, please solve it.

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  4. Anonymous
    2020-12-15T11:51:11+00:00

    I have the same issue on my laptop on MS Teams on my phone the headphones owrks perfectly fine. Also as soon as I connected the headset it worked fine for 2-3 days with teams but after that i get the same garbled sound.

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  5. Anonymous
    2020-12-01T18:13:45+00:00

    Same problem.

    @Microsoft, please solve it.

    Thank you.

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