JBL TUNE500BT headphones with microsoft teams

Anonymous
2020-08-12T09:40:59+00:00

I just bought JBL TUNE500BT headphones and works perfectly but on microsoft teams the sound is robotic. I tried many ways in settings but sound still not good. Is there any special driver or settings?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2021-09-23T23:40:57+00:00

    Thank you for your comment.

    This solves the issue of sound output, but it does not allow us to fully use the Headset (speaker and microfone)

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  2. Anonymous
    2021-08-12T21:34:56+00:00

    Hi, I happened to have the same problem and I managed to partially fix this by selecting the mic in the laptop as my microphone for Microsoft teams and selecting Headphones (JBL TUNE500BT Stereo) (Bluetooth) as my speakers for the application.

    you can do this by,

    1. Go to Microsoft Teams, press the three dots in the right top corner.
    2. Select Settings there and then select Devices.
    3. As for your speaker, select "Headphones (JBL TUNE500BT Stereo) (Bluetooth)"

    Do NOT select Headset (JBL TUNE500BT Hands-Free AG Audio) (Bluetooth) option.

    1. As for your microphone, select your mic of your laptop or your pc.

    This worked for me. Hope it does for everyone.

    Regards,
    Yasith

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  3. Anonymous
    2021-01-22T11:40:37+00:00

    Hello,

    It is a shame of course,I just bought as well because discount on JBL Tune 500BT.

    I have issue with all voice application Teams/Skype  on Windows 10.I did not try other windows version.

    I have been told from JBL to updated my driver, so I did it,but not solve.

    The issue are the 2 profiles used by JBL, sound stereo and handsfree

    As already somebody else pointed in the forum there are 2 workaround

    1)To use the lapotop microphone and use the JBL only to route the speaker audio, which is quite boring as you need to stick close to the laptop

    2)Playing with the application sound setting, for istance with teams:

    The only way I have to make them working it is to play with the settings in the :

    Image

    when you start the call it will be distorted, other people can here you well, but you will listen distorted.

    While call ongoing, in speaker select the laptop speaker. In audio device you will notice "Custom",

    open and select back Hands Free.

    It will start to work fine, sometimes I need to repeat this operation a couple of time.

    I know it is not nice expecially in business call, but as today it is the only way I found.

    kr

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  4. Anonymous
    2020-11-17T17:23:32+00:00

    I agree, but this is a workable solution until either Microsoft Teams or JBL resolve the issue.

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  5. Anonymous
    2020-10-22T05:52:05+00:00

    No I does not always work.

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