JBL TUNE500BT headphones with microsoft teams

Hi Ian,,

I have the same issue, our school district has designated Microsoft teams as the meeting place for kids to attend school for now, I reviewed the list of headsets and JBL is not listed there.

To answer your question, no, JBL does not require a dongle neither Bose Soundsport ( not listed on the link) but works fine with Teams as I've used it multiple times with the app and desktop version.

The JBL TUNE500BT connects seamlessly to to all devices (cell phones, windows 10 pc's and apple computers) even with the recorder on Windows 10 there are no issues, the headset is small enough for smaller kids and has great sound quality and mic, so the missing dongle is not a real issue, the problem is Microsoft Teams.

Considering the current environment in which kids all ages will have to log in to attend school via Teams there should be a software patch on the Microsoft Teams end to resolve this issue, it's either that or school districts having to figure out a different platform (Zoom worked fine trough the end of the school year) because it will be costly to them to also provide headphones that work (based on the ones listed on that link), smaller children will need affordable headsets that will fit their heads and do the job with the tasks they are required to do, anything wired is out of the question for them.

Please let me know who I can reach out to @ Microsoft so we can escalate the issue, I believe there are viable solutions as this seems a doable fix that will benefit all involved. 

Thanks you,

HBloise

Dear Microsoft Team, 

Any fix for the JBL Tune 500BT connectivity issue? This is very annoying not able to connect your favourite pair of Bluetooth headphones with Teams meeting. 

Make it work, please 

Regards,

Roniie

I have the same issue with JBL tune 750btnc and totally agree with the comments above that it should be a software fix to allow users to use their headphones to connect via Teams and not purchase additional device to use with your application. Please fix!

I have the JBL 450BT and encountered the same issue as the original poster, thankfully though i believe i have over come it by altering some settings.

Via the Control Panel locate your headphones.

Right click on them and select Sound Settings

Then within the Playback tab, make sure the headphone is selected as the screen shot below

Then select the Recordings tab and within the tab make sure Internal Microphone is selected.

Once you have done this, select Apply and then Ok

Hopefully, by doing that you should be able to make a call, via Teams without the other person or persons, sounding like robots.

I have resolved that by switch off the Handsfree Telephony option from control pannel / select the JBL device / properties / service.