Low resolution of logitech meetup camera in Microsoft Teams

Anonymous
2020-04-22T10:33:22+00:00

Hi everyone.

I have an issue with our Logitech Meetup conference camera. If i look at the image via the Windows 10 camera app, the image quality is very good (1080p) .

But when working in Microsoft Teams, or Skype for consumer, the image is blurry, with jagged edges that indicate that the resolution is very low. If, for comparison i try to reproduce the same image quality in the Windows 10 camera app (there i can choose the resolution manually, i have to reduce the quality to 360p).

Our bandwidth is 300mbps down/30mpbps up so that should not be the problem.

I first thought that it had to do with the performance of our conference PC.

But the strange thing is that in Google Hangout or Zoom, i don't have this problem, there the image quality is just fine/as expected.

Also when i connect my Surface Book to the Logitech Meetup, i have the same bad quality in Teams, but when i switch to the internal camera of the Surface Book, image quality is perfect...

In skype for consumer I have the same issue as in Teams, so i think that it has to do with the way Microsoft addresses the camera.

Firmware of the Meetup is on the latest version (i installed it to improve the automatic centering on the audience aka RightSight) but I am not sure if i have used the Meetup camera in Teams with the old firmware) , all latest windows and teams updates are installed.

Any clues ? Thanks for your insights.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2020-05-28T05:58:45+00:00

    so after several calls to Logitech and awaiting responses I am getting nowhere, here is my last post on the logitech support forum,

    I recently purchased a Meetup Conferencecam and am running the following specs

    Intel NUC I5, 8Gb, 4K Intel graphics

    4K 75" TV

    windows 10 1909 fully patched and updated

    Meetup Conferencecam using the factory supplied usb cable and PSU

    when i plugged in the conference cam it requested a firmware update which I did then when testing the video quality is absolutley terrible, the camera does track and move with objects and I do get video but its worse than a 1.3 megapixel webcam from the early 2000's.

    the firmware version is as follows

    MeetUp Firmware Version

    1.0.234

    PID

    0x0866

    Audio Firmware

    1.0.250

    BLE Firmware

    1.0.121

    Codec Firmware

    8.0.94

    EEPROM Firmware

    1.15

    Video Firmware

    1.0.234

    in device manager the devices shows up as logitech meetup but is using the usbvideo.inf driver from Microsoft that is dated 2006!

    I have contacted Logitech regarding the issue and they just keep saying to update the firmware, I clearly stated in the ticket I had done it already.

    here is an article with at least 9 other people with the same issue

    https://answers.microsoft.com/en-us/msteams/forum/all/low-resolution-of-logitech-meetup-camera-in/c7c17e23-6084-46a7-89e9-f97bc61c1be4

    NOT GOOD ENOUGH!!! this is a $1000 camera and there is no support???

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  2. Anonymous
    2020-06-10T15:43:39+00:00

    I am having the same issue with my units. I know about the auto start issue on the TAP units after they upgrade to the new OS but i have been trying everything to clear up the picture on a Teams or Skype call. If there is any update please let us know. Thank you.

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  3. Anonymous
    2020-06-12T13:01:41+00:00

    I have tried with another Meetup camera, with old firmware, same issues.

    So it is not a firmware problem.

    Other customers have the same problem.

    For now we use the webversion of Teams, whick has some other issues, problems when viewing more than one user at the other side...

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  4. Anonymous
    2020-06-25T11:29:59+00:00

    I purchased a MeetUp last week to use it with Teams. Unfortunately, we have the same issue. I hope there will be a solution very soon. We didn't buy such expensive camera to end up with blurry video quality.

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  5. Anonymous
    2020-06-25T13:36:22+00:00

    I purchased a MeetUp last week to use it with Teams. Unfortunately, we have the same issue. I hope there will be a solution very soon. We didn't buy such expensive camera to end up with blurry video quality.

    Agree

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