Low resolution of logitech meetup camera in Microsoft Teams

Anonymous
2020-04-22T10:33:22+00:00

Hi everyone.

I have an issue with our Logitech Meetup conference camera. If i look at the image via the Windows 10 camera app, the image quality is very good (1080p) .

But when working in Microsoft Teams, or Skype for consumer, the image is blurry, with jagged edges that indicate that the resolution is very low. If, for comparison i try to reproduce the same image quality in the Windows 10 camera app (there i can choose the resolution manually, i have to reduce the quality to 360p).

Our bandwidth is 300mbps down/30mpbps up so that should not be the problem.

I first thought that it had to do with the performance of our conference PC.

But the strange thing is that in Google Hangout or Zoom, i don't have this problem, there the image quality is just fine/as expected.

Also when i connect my Surface Book to the Logitech Meetup, i have the same bad quality in Teams, but when i switch to the internal camera of the Surface Book, image quality is perfect...

In skype for consumer I have the same issue as in Teams, so i think that it has to do with the way Microsoft addresses the camera.

Firmware of the Meetup is on the latest version (i installed it to improve the automatic centering on the audience aka RightSight) but I am not sure if i have used the Meetup camera in Teams with the old firmware) , all latest windows and teams updates are installed.

Any clues ? Thanks for your insights.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

51 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2020-04-22T13:53:08+00:00

    Hello Piet,

    My name is Juan Pedro and I'm a fellow customer and expert user. I will be more than happy to assist you today!

    Please check if the camera is properly configured (if using Windows 10) following this link: https://support.microsoft.com/en-us/help/13753/...

    I hope this helps! Please let me know if you have any further questions.

    Thank you.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-04-22T14:03:09+00:00

    Dear Juan Pedro.

    Thank you for your answer.

    Yes, it is properly configured. It works fine, just in Teams i have a bad resolution. No problems in other software.

    In the meantime i tried with two other Windows pc's. There I experience the same problem.

    Then I tried with an iMac, and here i have a very good quality in the OSx version of Microsoft Teams. So it seems to be a problem between the Windows 10 version of Teams and the Logitech Meetup camera. I have submitted also a support case at Logitech.

    Thanks Piet

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-04-22T15:29:43+00:00

    Probably, you will need to use the controllers/drivers from Logitech. I have had some cases with other users that at the moment of installing third party software or the drivers of the camera being used, the quality increases.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-04-22T16:04:49+00:00

    Unfortunately there are no drivers from Logitech available. It is installed plug & play, using the driver built in windows.

    In the meantime I have also seen that if i use the webbrowser version of Teams in the Edge browser, i don't have this problem, i use this now as workaround.

    I must be a problem in the Windows Teams client....

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  5. Anonymous
    2020-04-22T16:07:31+00:00

    You could try checking with Logitech if they have drivers available for your camera, just to see if this resolved the problem.

    Juan Pedro.

    Was this answer helpful?

    0 comments