Low resolution of logitech meetup camera in Microsoft Teams

Anonymous
2020-04-22T10:33:22+00:00

Hi everyone.

I have an issue with our Logitech Meetup conference camera. If i look at the image via the Windows 10 camera app, the image quality is very good (1080p) .

But when working in Microsoft Teams, or Skype for consumer, the image is blurry, with jagged edges that indicate that the resolution is very low. If, for comparison i try to reproduce the same image quality in the Windows 10 camera app (there i can choose the resolution manually, i have to reduce the quality to 360p).

Our bandwidth is 300mbps down/30mpbps up so that should not be the problem.

I first thought that it had to do with the performance of our conference PC.

But the strange thing is that in Google Hangout or Zoom, i don't have this problem, there the image quality is just fine/as expected.

Also when i connect my Surface Book to the Logitech Meetup, i have the same bad quality in Teams, but when i switch to the internal camera of the Surface Book, image quality is perfect...

In skype for consumer I have the same issue as in Teams, so i think that it has to do with the way Microsoft addresses the camera.

Firmware of the Meetup is on the latest version (i installed it to improve the automatic centering on the audience aka RightSight) but I am not sure if i have used the Meetup camera in Teams with the old firmware) , all latest windows and teams updates are installed.

Any clues ? Thanks for your insights.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2020-07-27T04:48:40+00:00

    I received a replacement camera from Logitech and have not updated the firmware, I plugged it in and it has not made  difference to the quality in a Zoom call using the desktop application.

    using an onboard camera we are not having any issues. its incredibly disappointing to see this problem is affecting os many users and Logitech have not release drivers for their products to prevent this from happening.

    I will test the web based driver and see if it is an improvement.

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  2. Anonymous
    2020-07-17T07:29:20+00:00

    Unfortunately not. We use the webbrowser for now as this works better.

    I suggest that everybody experiencing this problem opens a case @logitech...

    Piet

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  3. Anonymous
    2020-07-17T07:13:11+00:00

    We do seem to notice that using the camera in Teams webbrowser gives better results. Using the camera in Teams App gives inferior results.

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  4. Anonymous
    2020-07-16T21:06:24+00:00

    Hi Piet,

    Did you ever find a solution to this? We're having the exact same experience as you with all our Logitech Meetup and Rally cameras:/ Though, I'm not sure whether this is a Microsoft or Logitech problem..

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  5. Anonymous
    2020-06-30T11:44:40+00:00

    Did I mention we purchased the Logitech Meetup Camera just because it is a Microsoft Teams Rooms Certified Video Peripheral!

    Do you test the hardware with your software before it gets certified or how can this happen?

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