Teams App closes and can't use the app in IOS

Anonymous
2020-04-30T14:52:31+00:00

Hi, I have 2 users (1 iPhone & 1 iPad) where the TEAMS app is updated and even their IOS.

Their devices worked correctly until we deployed a security feature where people have to create a 6 numbers pin.

Since this new security restriction, they're not able to use the app.

They do the following :

  1. Open the app and select their account
  2. Accept security issues like the use of microphone and notifications
  3. Then they receive a pop-up message saying that the Organization stablished a new security stuff and that they need to create a secret code (6 number pin) and the only button they have is OK.
  4. They select OK and then the app closes-up
  5. They re-open the app and they just have the same pop-up and if we choose OK it closes again

Just to let you know, we have already rebooted the devices, we also have un-installed and re-installed the app but we still have the same issues.

We have more users with ios like me and everything works perfect. I don't know what's the problem here.

Can you help us please?

Thanks ;)

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  1. Anonymous
    2020-07-28T15:47:45+00:00

    I have done the software update and it did not change anything, it still crashes.

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  2. Anonymous
    2020-07-28T16:08:03+00:00

    Same here

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  3. Anonymous
    2020-07-28T16:09:03+00:00

    Ok heres the fix i found

    1. turn on airplane mode
    2. open teams
    3. sign out of teams
    4. close the app (completely)
    5. turn off airplane mode and sign into teams
    6. *RIGHT AFTER YOU ENTER YOUR CREDENTIALS, TURN AIRPLANE MODE BACK ON*
    7. wait for teams to load into your chats, should show you offline
    8. turn off airplane mode, give it a little to reload everything

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  4. Anonymous
    2020-07-28T16:14:02+00:00

    Didn't work for me. As soon as I turn back on my data it starts crashing again.

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  5. Anonymous
    2020-07-28T16:15:25+00:00

    As of this morning I am having this same issue.  I also tried the airplane mode as you described and had the exact same results.

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