Hi, I have 2 users (1 iPhone & 1 iPad) where the TEAMS app is updated and even their IOS. Their devices worked correctly until we deployed a security feature where people have to create a 6 numbers pin. Since this new security restriction, they're not able to use the app. They do the following : Open the app and select their account Accept security issues like the use of microphone and notifications Then they receive a pop-up message saying that the Organization stablished a new security stuff and that they need to create a secret code (6 number pin) and the only button they have is OK. They select OK and then the app closes-up They re-open the app and they just have the same pop-up and if we choose OK it closes again Just to let you know, we have already rebooted the devices, we also have un-installed and re-installed the app but we still have the same issues. We have more users with ios like me and everything works perfect. I don't know what's the problem here. Can you help us please? Thanks ;)

I also have the same issue. Tried deleting the app, rebooting the device, reinstalling the app.... and it still crashes immediately. iOIS 13.6, iPhone Xr

Interestingly, if you put the device in airplane mode, Teams will launch, but the second you give it access to the internet again, it will try to update whatever screen you're on and close again. This is currently only happening for one of our users. The device doesn't matter, as it's been tried on 2 iPhones and 1 iPad. The user is able to log into the PC Teams client, but any iOS device we try does not work.

I may have found a solution. My phone had a Software Update. Uploading the new update now. Hoping that will resolve the problem. I will confirm shortly!! New IOS 13.6 is available.

Same issue here, at this time single user that we know of using iPad and iPhone. On both devices the app will open and then close out. It will stay running in the background but you cannot bring it to the front. Have tried to uninstall and reinstall the app but no luck. User is logging in with business account.

I've tried it doesn't work for me.

Teams App closes and can't use the app in IOS

Anonymous

Hi, I have 2 users (1 iPhone & 1 iPad) where the TEAMS app is updated and even their IOS.

Their devices worked correctly until we deployed a security feature where people have to create a 6 numbers pin.

Since this new security restriction, they're not able to use the app.

They do the following :

Open the app and select their account
Accept security issues like the use of microphone and notifications
Then they receive a pop-up message saying that the Organization stablished a new security stuff and that they need to create a secret code (6 number pin) and the only button they have is OK.
They select OK and then the app closes-up
They re-open the app and they just have the same pop-up and if we choose OK it closes again

Just to let you know, we have already rebooted the devices, we also have un-installed and re-installed the app but we still have the same issues.

We have more users with ios like me and everything works perfect. I don't know what's the problem here.

Can you help us please?

Thanks ;)

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

79 answers

Anonymous

2020-07-28T15:34:52+00:00

I also have the same issue.

Tried deleting the app, rebooting the device, reinstalling the app.... and it still crashes immediately.

iOIS 13.6, iPhone Xr
Was this answer helpful?

0 comments No comments
Anonymous

2020-07-28T15:39:24+00:00

Interestingly, if you put the device in airplane mode, Teams will launch, but the second you give it access to the internet again, it will try to update whatever screen you're on and close again.

This is currently only happening for one of our users. The device doesn't matter, as it's been tried on 2 iPhones and 1 iPad. The user is able to log into the PC Teams client, but any iOS device we try does not work.
Was this answer helpful?

0 comments No comments
Anonymous

2020-07-28T15:41:44+00:00

I may have found a solution. My phone had a Software Update. Uploading the new update now. Hoping that will resolve the problem. I will confirm shortly!! New IOS 13.6 is available.
Was this answer helpful?

0 comments No comments
Anonymous

2020-07-28T15:46:00+00:00

Same issue here, at this time single user that we know of using iPad and iPhone. On both devices the app will open and then close out. It will stay running in the background but you cannot bring it to the front.

Have tried to uninstall and reinstall the app but no luck. User is logging in with business account.
Was this answer helpful?

0 comments No comments
Anonymous

2020-07-28T15:47:36+00:00

I've tried it doesn't work for me.
Was this answer helpful?

0 comments No comments