Hi, I have 2 users (1 iPhone & 1 iPad) where the TEAMS app is updated and even their IOS. Their devices worked correctly until we deployed a security feature where people have to create a 6 numbers pin. Since this new security restriction, they're not able to use the app. They do the following : Open the app and select their account Accept security issues like the use of microphone and notifications Then they receive a pop-up message saying that the Organization stablished a new security stuff and that they need to create a secret code (6 number pin) and the only button they have is OK. They select OK and then the app closes-up They re-open the app and they just have the same pop-up and if we choose OK it closes again Just to let you know, we have already rebooted the devices, we also have un-installed and re-installed the app but we still have the same issues. We have more users with ios like me and everything works perfect. I don't know what's the problem here. Can you help us please? Thanks ;)

I have the same issue as Sophie also just as of today for one of my users. The problem also can't be fixed by reinstalling the application or restarting the phone.

I have the same issue. Yesterday it worked fine on my iphone and today it opens and then crashes 2 seconds later. It worked fine yesterday. Has anyone been able to resolve this?

I haven't had any luck resolving it. I've updated iOS to the latest version as well as Teams and tried reinstalling the app multiple times with no luck. There are also a ton of new posts about this today.

It seems to be fine on the following devices: PC, WEB and "Android Tablets- who would have though -:)" For iPAD: However, if you log in as a certain user, say non-organizational user account (regular personal account on iPAD, it does not crash..." It crashes if I try to log into my work's account, but not into my personal Microsoft Account (only on iPAD....)

Teams App closes and can't use the app in IOS

Anonymous

Hi, I have 2 users (1 iPhone & 1 iPad) where the TEAMS app is updated and even their IOS.

Their devices worked correctly until we deployed a security feature where people have to create a 6 numbers pin.

Since this new security restriction, they're not able to use the app.

They do the following :

Open the app and select their account
Accept security issues like the use of microphone and notifications
Then they receive a pop-up message saying that the Organization stablished a new security stuff and that they need to create a secret code (6 number pin) and the only button they have is OK.
They select OK and then the app closes-up
They re-open the app and they just have the same pop-up and if we choose OK it closes again

Just to let you know, we have already rebooted the devices, we also have un-installed and re-installed the app but we still have the same issues.

We have more users with ios like me and everything works perfect. I don't know what's the problem here.

Can you help us please?

Thanks ;)

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Anonymous

2020-07-28T13:51:17+00:00

I have the same issue as Sophie also just as of today for one of my users. The problem also can't be fixed by reinstalling the application or restarting the phone.
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Anonymous

2020-07-28T13:52:50+00:00

I have the same issue as Sophie also just as of today for one of my users. The problem also can't be fixed by reinstalling the application or restarting the phone.
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Anonymous

2020-07-28T14:12:25+00:00

I have the same issue. Yesterday it worked fine on my iphone and today it opens and then crashes 2 seconds later. It worked fine yesterday. Has anyone been able to resolve this?
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Anonymous

2020-07-28T14:19:53+00:00

I haven't had any luck resolving it. I've updated iOS to the latest version as well as Teams and tried reinstalling the app multiple times with no luck. There are also a ton of new posts about this today.
Was this answer helpful?

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Anonymous

2020-07-28T14:28:40+00:00

It seems to be fine on the following devices:

PC, WEB and "Android Tablets- who would have though -:)"

For iPAD:

However, if you log in as a certain user, say non-organizational user account (regular personal account on iPAD, it does not crash..."

It crashes if I try to log into my work's account, but not into my personal Microsoft Account (only on iPAD....)
Was this answer helpful?

1 person found this answer helpful.

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