Teams App closes and can't use the app in IOS

Anonymous
2020-04-30T14:52:31+00:00

Hi, I have 2 users (1 iPhone & 1 iPad) where the TEAMS app is updated and even their IOS.

Their devices worked correctly until we deployed a security feature where people have to create a 6 numbers pin.

Since this new security restriction, they're not able to use the app.

They do the following :

  1. Open the app and select their account
  2. Accept security issues like the use of microphone and notifications
  3. Then they receive a pop-up message saying that the Organization stablished a new security stuff and that they need to create a secret code (6 number pin) and the only button they have is OK.
  4. They select OK and then the app closes-up
  5. They re-open the app and they just have the same pop-up and if we choose OK it closes again

Just to let you know, we have already rebooted the devices, we also have un-installed and re-installed the app but we still have the same issues.

We have more users with ios like me and everything works perfect. I don't know what's the problem here.

Can you help us please?

Thanks ;)

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  1. Anonymous
    2020-08-15T16:15:42+00:00

    This “workaround” did not work for me

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  2. Anonymous
    2020-08-15T16:20:29+00:00

    Ios 13.16.1

    teams 2.0.18

    all current versions, yet the problem persists. May have something to do with desktop version of teams being used at the same time ios version is attempting to be used.

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  3. Anonymous
    2020-08-15T17:21:32+00:00

    We are also an EDU tenant. Our issues persist. We are going to roll back our School data sync and run the clean up to see if that clears the issue.

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  4. Anonymous
    2021-05-03T16:25:16+00:00

    I had been able to use the teams app on my phone, but then went on maternity leave and when I came back i couldn't use the app. we (IT department and I) tried everything on this thread and nothing worked for me. (Meaning, we tried: power on/off, re-install, update phone, update app, re-install on airplane mode, etc... the solutions listed in this thread) What finally did work: while i was on mat leave, i had removed the passcode from my phone. I re-instated the passcode, and Teams started working again. Could be luck/coincidence but worth a shot!

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