Hi, I have 2 users (1 iPhone & 1 iPad) where the TEAMS app is updated and even their IOS. Their devices worked correctly until we deployed a security feature where people have to create a 6 numbers pin. Since this new security restriction, they're not able to use the app. They do the following : Open the app and select their account Accept security issues like the use of microphone and notifications Then they receive a pop-up message saying that the Organization stablished a new security stuff and that they need to create a secret code (6 number pin) and the only button they have is OK. They select OK and then the app closes-up They re-open the app and they just have the same pop-up and if we choose OK it closes again Just to let you know, we have already rebooted the devices, we also have un-installed and re-installed the app but we still have the same issues. We have more users with ios like me and everything works perfect. I don't know what's the problem here. Can you help us please? Thanks ;)

The problem is at MSFT. They sent a bulletin around 3PM. It affects North American clients. They likely got it resolved on their back end then as the airplane mode "fix" as users suggested is not a viable solution. Either way appears to be resolved now.

Looks like it works now! Just confirmed it was only an outage! try now

Well it works for me now so I guess they fixed the issue. Yaay!

I got mine to stop crashing on the iphone, i had tried everything in this thread and then some. went to my teams on the win10 desktop uninstalled all of the apps that i could (some could only be unpinned, but others also had an uninstall option) i wasnt using any of those, but i suspect they were added by my organization. anyhow, that fixed it. i suspect the iphone app was trying to sync or access those apps and getting confused that or i did this at the same time MS fixed it in the background ... dont care ... it works :)

Hi All, The Service Health Dashboard (SHD) as incident TM219387 (Users are unable to open and access the Teams app on iOS devices. ) has been resolved as of Tuesday, July 28, 2020, at 8:10 PM UTC. If you still experience this issue, please feel free to let us know in the community, as this may be a different issue or a scope problem. Regards, Joey

Teams App closes and can't use the app in IOS

Anonymous

Hi, I have 2 users (1 iPhone & 1 iPad) where the TEAMS app is updated and even their IOS.

Their devices worked correctly until we deployed a security feature where people have to create a 6 numbers pin.

Since this new security restriction, they're not able to use the app.

They do the following :

Open the app and select their account
Accept security issues like the use of microphone and notifications
Then they receive a pop-up message saying that the Organization stablished a new security stuff and that they need to create a secret code (6 number pin) and the only button they have is OK.
They select OK and then the app closes-up
They re-open the app and they just have the same pop-up and if we choose OK it closes again

Just to let you know, we have already rebooted the devices, we also have un-installed and re-installed the app but we still have the same issues.

We have more users with ios like me and everything works perfect. I don't know what's the problem here.

Can you help us please?

Thanks ;)

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

2020-07-28T19:46:42+00:00

The problem is at MSFT. They sent a bulletin around 3PM. It affects North American clients.

They likely got it resolved on their back end then as the airplane mode "fix" as users suggested is not a viable solution.

Either way appears to be resolved now.
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Anonymous

2020-07-28T19:49:07+00:00

Looks like it works now!

Just confirmed it was only an outage!

try now
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Anonymous

2020-07-28T19:53:40+00:00

Well it works for me now so I guess they fixed the issue. Yaay!
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Anonymous

2020-07-28T20:15:42+00:00

I got mine to stop crashing on the iphone, i had tried everything in this thread and then some.

went to my teams on the win10 desktop

uninstalled all of the apps that i could (some could only be unpinned, but others also had an uninstall option)

i wasnt using any of those, but i suspect they were added by my organization.

anyhow, that fixed it. i suspect the iphone app was trying to sync or access those apps and getting confused

that or i did this at the same time MS fixed it in the background ... dont care ... it works :)
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Anonymous

2020-07-29T07:47:04+00:00

Hi All,

The Service Health Dashboard (SHD) as incident TM219387 (Users are unable to open and access the Teams app on iOS devices.

) has been resolved as of Tuesday, July 28, 2020, at 8:10 PM UTC. If you still experience this issue, please feel free to let us know in the community, as this may be a different issue or a scope problem.

Regards,

Joey
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