Teams App closes and can't use the app in IOS

Anonymous
2020-04-30T14:52:31+00:00

Hi, I have 2 users (1 iPhone & 1 iPad) where the TEAMS app is updated and even their IOS.

Their devices worked correctly until we deployed a security feature where people have to create a 6 numbers pin.

Since this new security restriction, they're not able to use the app.

They do the following :

  1. Open the app and select their account
  2. Accept security issues like the use of microphone and notifications
  3. Then they receive a pop-up message saying that the Organization stablished a new security stuff and that they need to create a secret code (6 number pin) and the only button they have is OK.
  4. They select OK and then the app closes-up
  5. They re-open the app and they just have the same pop-up and if we choose OK it closes again

Just to let you know, we have already rebooted the devices, we also have un-installed and re-installed the app but we still have the same issues.

We have more users with ios like me and everything works perfect. I don't know what's the problem here.

Can you help us please?

Thanks ;)

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  1. Anonymous
    2020-07-28T18:21:40+00:00

    I was challenged on Outlook on iPhone for new PIN; that worked fine, but now Teams just pops up and disappears.

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  2. Anonymous
    2020-07-28T18:32:45+00:00

    Noticed the same problem from this morning. Web and PC work fine, only crashes on IOS.

    Restart iphone and re-install app won't help..

    Though still can receive new message notification on my Iphone.

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  3. Anonymous
    2020-07-28T18:39:13+00:00

    I opened a high priority ticket with Microsoft and this is their response.

    Thanks for your time over the phone, as discussion

    • There is an internal-discussion and/or Emerging issue, which is getting discussed and worked-up on at higher priority
    • I’ll keep a watch on that discussion and keep you posted with few hourly updates

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  4. Anonymous
    2020-07-28T19:13:26+00:00

    Hi!

    Can you give more feedback on this, please?

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  5. Anonymous
    2020-07-28T19:32:29+00:00

    I finally got it to work on my phone after i did the ios update on all of my devices (ipad etc!!)

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