Hi, I have 2 users (1 iPhone & 1 iPad) where the TEAMS app is updated and even their IOS. Their devices worked correctly until we deployed a security feature where people have to create a 6 numbers pin. Since this new security restriction, they're not able to use the app. They do the following : Open the app and select their account Accept security issues like the use of microphone and notifications Then they receive a pop-up message saying that the Organization stablished a new security stuff and that they need to create a secret code (6 number pin) and the only button they have is OK. They select OK and then the app closes-up They re-open the app and they just have the same pop-up and if we choose OK it closes again Just to let you know, we have already rebooted the devices, we also have un-installed and re-installed the app but we still have the same issues. We have more users with ios like me and everything works perfect. I don't know what's the problem here. Can you help us please? Thanks ;)

Hi Jose, Have you tried with other device?It looks like the 6 numbers pin is not set correctly. Regards, Snow

Hi Jose_Aguirre From your description, we'd like to know if these two users can sign in Teams on other devices which the security feature is available. It is useful to verify if the issue associated to the account. Besides, kindly update the version of Teams and iOS system to check the result. If the issue persists, to provide further assistance, could you tell us some detailed information about this security feature? Looking forward to your update. Regards, Joey

Hi, Thanks for your answer. In fact this persons are able to use TEAMS on PC and web. it's just this 6 pin setting that they can'T complete because the app just turns off

Hi Joey, Thanks for the info. We've already updated ios and teams app. Both users are able to connect to TEAMS on PC and Teams online (web version). The issue is just in ios when they're supposed to pass to the phase where they have to create their 6 pin code. Thanks

I have similar problem with Microsoft Teams app on ipad. It keeps closing the app. It was fine last week and yesterday, but not today. I used it on PC instead. Can some one fix the problem? I tried delete the app, then turn off ipad, open it, doawload the app again. It still does not work. Keep crashing after a few second of opening the app.

Teams App closes and can't use the app in IOS

Anonymous

Hi, I have 2 users (1 iPhone & 1 iPad) where the TEAMS app is updated and even their IOS.

Their devices worked correctly until we deployed a security feature where people have to create a 6 numbers pin.

Since this new security restriction, they're not able to use the app.

They do the following :

Open the app and select their account
Accept security issues like the use of microphone and notifications
Then they receive a pop-up message saying that the Organization stablished a new security stuff and that they need to create a secret code (6 number pin) and the only button they have is OK.
They select OK and then the app closes-up
They re-open the app and they just have the same pop-up and if we choose OK it closes again

Just to let you know, we have already rebooted the devices, we also have un-installed and re-installed the app but we still have the same issues.

We have more users with ios like me and everything works perfect. I don't know what's the problem here.

Can you help us please?

Thanks ;)

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Anonymous

2020-05-01T05:33:09+00:00

Hi Jose,

Have you tried with other device?It looks like the 6 numbers pin is not set correctly.

Regards,

Snow
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Anonymous

2020-05-01T11:08:23+00:00

Hi Jose_Aguirre

From your description, we'd like to know if these two users can sign in Teams on other devices which the security feature is available. It is useful to verify if the issue associated to the account. Besides, kindly update the version of Teams and iOS system to check the result.

If the issue persists, to provide further assistance, could you tell us some detailed information about this security feature?

Looking forward to your update.

Regards,

Joey
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Anonymous

2020-05-01T14:31:55+00:00

Hi,

Thanks for your answer. In fact this persons are able to use TEAMS on PC and web. it's just this 6 pin setting that they can'T complete because the app just turns off
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Anonymous

2020-05-01T14:34:21+00:00

Hi Joey,

Thanks for the info.

We've already updated ios and teams app.

Both users are able to connect to TEAMS on PC and Teams online (web version).

The issue is just in ios when they're supposed to pass to the phase where they have to create their 6 pin code.

Thanks
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Anonymous

2020-07-28T13:44:08+00:00

I have similar problem with Microsoft Teams app on ipad. It keeps closing the app. It was fine last week and yesterday, but not today. I used it on PC instead. Can some one fix the problem? I tried delete the app, then turn off ipad, open it, doawload the app again. It still does not work. Keep crashing after a few second of opening the app.
Was this answer helpful?

3 people found this answer helpful.

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