Teams App closes and can't use the app in IOS

Anonymous
2020-04-30T14:52:31+00:00

Hi, I have 2 users (1 iPhone & 1 iPad) where the TEAMS app is updated and even their IOS.

Their devices worked correctly until we deployed a security feature where people have to create a 6 numbers pin.

Since this new security restriction, they're not able to use the app.

They do the following :

  1. Open the app and select their account
  2. Accept security issues like the use of microphone and notifications
  3. Then they receive a pop-up message saying that the Organization stablished a new security stuff and that they need to create a secret code (6 number pin) and the only button they have is OK.
  4. They select OK and then the app closes-up
  5. They re-open the app and they just have the same pop-up and if we choose OK it closes again

Just to let you know, we have already rebooted the devices, we also have un-installed and re-installed the app but we still have the same issues.

We have more users with ios like me and everything works perfect. I don't know what's the problem here.

Can you help us please?

Thanks ;)

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  1. Anonymous
    2020-07-28T16:37:45+00:00

    I have my IT dept looking into this since 8am this morning.  They will advise ince a resolution is found.

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  2. Anonymous
    2020-07-28T16:36:45+00:00

    Did not work for me either

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  3. Anonymous
    2020-07-28T16:30:56+00:00

    I had the same problem and got it resolved.

    What I tried that did not work.

    • Reopening Teams repeatedly.
    • updating my iPhone to latest
    • deleting and reinstalling Teams
    • replacing my screen protector. :-)
    • changing settings in "settings" for teams

    What I did that worked

    • Go to my company managed (and created) directory-app and do a sync "sync directory"

                My Teams app opened and stayed open directly after doing this                  operation

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  4. Anonymous
    2020-07-28T16:30:47+00:00

    Did that and it did not work for me.

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  5. Anonymous
    2020-07-28T16:28:24+00:00

    Didnt work for me either

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