Teams App closes and can't use the app in IOS

Anonymous
2020-04-30T14:52:31+00:00

Hi, I have 2 users (1 iPhone & 1 iPad) where the TEAMS app is updated and even their IOS.

Their devices worked correctly until we deployed a security feature where people have to create a 6 numbers pin.

Since this new security restriction, they're not able to use the app.

They do the following :

  1. Open the app and select their account
  2. Accept security issues like the use of microphone and notifications
  3. Then they receive a pop-up message saying that the Organization stablished a new security stuff and that they need to create a secret code (6 number pin) and the only button they have is OK.
  4. They select OK and then the app closes-up
  5. They re-open the app and they just have the same pop-up and if we choose OK it closes again

Just to let you know, we have already rebooted the devices, we also have un-installed and re-installed the app but we still have the same issues.

We have more users with ios like me and everything works perfect. I don't know what's the problem here.

Can you help us please?

Thanks ;)

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  1. Anonymous
    2020-07-28T19:41:32+00:00

    The problem is at MSFT. They sent a bulletin around 3PM. It affects North American clients.

    One of our engineers found a workaround:

    1. on your iPhone/iPad, close the app
    2. long touch the app icon to get the menu
    3. pick New Chat from the menu

    The app will start working and won't crash. We tested this on a half a dozen iOS devices and had 100% success.

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  2. Anonymous
    2020-07-28T19:38:12+00:00

    MS is aware of the situation

    Microsoft Teams service alert <br> ---
    Advisory information<br><br><br>Title: Teams app crashing on iOS devices <br><br>ID: TM219387 <br> ---

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  3. Anonymous
    2020-07-28T19:37:24+00:00

    I am not sure if this problem has now been fixed or not but my Teams app is suddenly working. Because of this I am not sure if this is a coincidence or not but the only thing I did different before it started working again was to actually turn the WiFi off in my phone settings then turned it back on and all of a sudden it started working properly.

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  4. Anonymous
    2020-07-28T19:34:29+00:00

    okay after trying everything i got a fix!!!

    -turn on airplanemode

    -open teams app

    -go to settings

    -signout of teams

    -turn off airplane mode

    -choose add another account even though your login is there

    -relogin with the account you normally use

    -done app doesnt close

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  5. Anonymous
    2020-07-28T19:32:29+00:00

    I finally got it to work on my phone after i did the ios update on all of my devices (ipad etc!!)

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