Teams App closes and can't use the app in IOS

Anonymous
2020-04-30T14:52:31+00:00

Hi, I have 2 users (1 iPhone & 1 iPad) where the TEAMS app is updated and even their IOS.

Their devices worked correctly until we deployed a security feature where people have to create a 6 numbers pin.

Since this new security restriction, they're not able to use the app.

They do the following :

  1. Open the app and select their account
  2. Accept security issues like the use of microphone and notifications
  3. Then they receive a pop-up message saying that the Organization stablished a new security stuff and that they need to create a secret code (6 number pin) and the only button they have is OK.
  4. They select OK and then the app closes-up
  5. They re-open the app and they just have the same pop-up and if we choose OK it closes again

Just to let you know, we have already rebooted the devices, we also have un-installed and re-installed the app but we still have the same issues.

We have more users with ios like me and everything works perfect. I don't know what's the problem here.

Can you help us please?

Thanks ;)

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  1. Anonymous
    2020-07-28T20:15:42+00:00

    I got mine to stop crashing on the iphone, i had tried everything in this thread and then some.

    went to my teams on the win10 desktop

    uninstalled all of the apps that i could (some could only be unpinned, but others also had an uninstall option)

    i wasnt using any of those, but i suspect they were added by my organization.

    anyhow, that fixed it. i suspect the iphone app was trying to sync or access those apps and getting confused

    that or i did this at the same time MS fixed it in the background ... dont care ... it works :)

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  2. Anonymous
    2020-07-28T19:53:40+00:00

    Well it works for me now so I guess they fixed the issue. Yaay!

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  3. Anonymous
    2020-07-28T19:49:07+00:00

    Looks like it works now! 

    Just confirmed it was only an outage!

    try now

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  4. Anonymous
    2020-07-28T19:46:42+00:00

    The problem is at MSFT. They sent a bulletin around 3PM. It affects North American clients.

    They likely got it resolved on their back end then as the airplane mode "fix" as users suggested is not a viable solution. 

    Either way appears to be resolved now.

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  5. Anonymous
    2020-07-28T19:42:18+00:00

    You are a LIFESAVER!I just did all the steps and it worked, no closing issues.

    Thank you so much!

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