Hi, I have 2 users (1 iPhone & 1 iPad) where the TEAMS app is updated and even their IOS. Their devices worked correctly until we deployed a security feature where people have to create a 6 numbers pin. Since this new security restriction, they're not able to use the app. They do the following : Open the app and select their account Accept security issues like the use of microphone and notifications Then they receive a pop-up message saying that the Organization stablished a new security stuff and that they need to create a secret code (6 number pin) and the only button they have is OK. They select OK and then the app closes-up They re-open the app and they just have the same pop-up and if we choose OK it closes again Just to let you know, we have already rebooted the devices, we also have un-installed and re-installed the app but we still have the same issues. We have more users with ios like me and everything works perfect. I don't know what's the problem here. Can you help us please? Thanks ;)

Hi All, The Service Health Dashboard (SHD) as incident TM219387 (Users are unable to open and access the Teams app on iOS devices. ) has been resolved as of Tuesday, July 28, 2020, at 8:10 PM UTC. If you still experience this issue, please feel free to let us know in the community, as this may be a different issue or a scope problem. Regards, Joey We are experiencing this today and yesterday, with some users. We have tried all of the suggestions in the comments to no avail. Has this issue resurfaced for north american tenants? Thank you.

Same here. It was perfect yesterday. Without a clue, it stopped working this morning.

Same problem for both me and my wife. Both on newest versions of iOS (13.6). Uninstalling, rebooting, and other troubleshooting does not work. MS account is fine and I can access Teams on the web or on my Mac. Teams crashes immediately upon launch on iPad.

I am having this same issue today on my iphone. Wondering if the app on iphones is again having an issue. It works fine on my computer but not on my phone. I have tried wifi, cellular data, uninstalling, reinstalling the app. Nothing has fixed the issue all day. Thanks, Amber

Hi All, The Service Health Dashboard (SHD) as incident TM219387 (Users are unable to open and access the Teams app on iOS devices. ) has been resolved as of Tuesday, July 28, 2020, at 8:10 PM UTC. If you still experience this issue, please feel free to let us know in the community, as this may be a different issue or a scope problem. Regards, Joey

Teams App closes and can't use the app in IOS

Anonymous

Hi, I have 2 users (1 iPhone & 1 iPad) where the TEAMS app is updated and even their IOS.

Their devices worked correctly until we deployed a security feature where people have to create a 6 numbers pin.

Since this new security restriction, they're not able to use the app.

They do the following :

Open the app and select their account
Accept security issues like the use of microphone and notifications
Then they receive a pop-up message saying that the Organization stablished a new security stuff and that they need to create a secret code (6 number pin) and the only button they have is OK.
They select OK and then the app closes-up
They re-open the app and they just have the same pop-up and if we choose OK it closes again

Just to let you know, we have already rebooted the devices, we also have un-installed and re-installed the app but we still have the same issues.

We have more users with ios like me and everything works perfect. I don't know what's the problem here.

Can you help us please?

Thanks ;)

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79 answers

Anonymous

2020-08-13T01:44:02+00:00

Hi All,

The Service Health Dashboard (SHD) as incident TM219387 (Users are unable to open and access the Teams app on iOS devices.

) has been resolved as of Tuesday, July 28, 2020, at 8:10 PM UTC. If you still experience this issue, please feel free to let us know in the community, as this may be a different issue or a scope problem.

Regards,

Joey

We are experiencing this today and yesterday, with some users. We have tried all of the suggestions in the comments to no avail.

Has this issue resurfaced for north american tenants?

Thank you.
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Anonymous

2020-08-12T16:39:35+00:00

Same here. It was perfect yesterday. Without a clue, it stopped working this morning.
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Anonymous

2020-08-12T15:16:16+00:00

Same problem for both me and my wife. Both on newest versions of iOS (13.6). Uninstalling, rebooting, and other troubleshooting does not work. MS account is fine and I can access Teams on the web or on my Mac.

Teams crashes immediately upon launch on iPad.
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Anonymous

2020-08-11T21:15:05+00:00

I am having this same issue today on my iphone. Wondering if the app on iphones is again having an issue. It works fine on my computer but not on my phone. I have tried wifi, cellular data, uninstalling, reinstalling the app. Nothing has fixed the issue all day.

Thanks,

Amber
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Anonymous

2020-07-29T07:47:04+00:00

Hi All,

The Service Health Dashboard (SHD) as incident TM219387 (Users are unable to open and access the Teams app on iOS devices.

) has been resolved as of Tuesday, July 28, 2020, at 8:10 PM UTC. If you still experience this issue, please feel free to let us know in the community, as this may be a different issue or a scope problem.

Regards,

Joey
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