Hi, I have 2 users (1 iPhone & 1 iPad) where the TEAMS app is updated and even their IOS. Their devices worked correctly until we deployed a security feature where people have to create a 6 numbers pin. Since this new security restriction, they're not able to use the app. They do the following : Open the app and select their account Accept security issues like the use of microphone and notifications Then they receive a pop-up message saying that the Organization stablished a new security stuff and that they need to create a secret code (6 number pin) and the only button they have is OK. They select OK and then the app closes-up They re-open the app and they just have the same pop-up and if we choose OK it closes again Just to let you know, we have already rebooted the devices, we also have un-installed and re-installed the app but we still have the same issues. We have more users with ios like me and everything works perfect. I don't know what's the problem here. Can you help us please? Thanks ;)

I also have the same issue. Tried deleting the app, rebooting the device, reinstalling the app.... and it still crashes immediately. iOIS 13.6, iPhone 8

I have the same issue - I can get into Teams on my PC, but as soon as the app launches on my iPad, it crashes seconds later. The same when I hit a Teams meeting link from email, it opens, says connecting and then immediately closes. I, too, have uninstalled and re-installed the app to no avail.

Okay, thanks for the reply..... wonder what changed.... keeping my fingers crossed that Microsoft will address this quickly. (This is why i love the G-Suite -- it works anywhere and on any device!!)

I have the same issue. It was working fine until last night. I've tried everything myself. Still not staying open.

It seems to be fine on the following devices: PC, WEB and "Android Tablets- who would have though -:)" For iPAD: However, if you log in as a certain user, say non-organizational user account (regular personal account on iPAD, it does not crash..." It crashes if I try to log into my work's account, but not into my personal Microsoft Account (only on iPAD....)

Teams App closes and can't use the app in IOS

Anonymous

Hi, I have 2 users (1 iPhone & 1 iPad) where the TEAMS app is updated and even their IOS.

Their devices worked correctly until we deployed a security feature where people have to create a 6 numbers pin.

Since this new security restriction, they're not able to use the app.

They do the following :

Open the app and select their account
Accept security issues like the use of microphone and notifications
Then they receive a pop-up message saying that the Organization stablished a new security stuff and that they need to create a secret code (6 number pin) and the only button they have is OK.
They select OK and then the app closes-up
They re-open the app and they just have the same pop-up and if we choose OK it closes again

Just to let you know, we have already rebooted the devices, we also have un-installed and re-installed the app but we still have the same issues.

We have more users with ios like me and everything works perfect. I don't know what's the problem here.

Can you help us please?

Thanks ;)

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Anonymous

2020-07-28T14:39:01+00:00

I also have the same issue.

Tried deleting the app, rebooting the device, reinstalling the app.... and it still crashes immediately.

iOIS 13.6, iPhone 8
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Anonymous

2020-07-28T14:35:50+00:00

I have the same issue - I can get into Teams on my PC, but as soon as the app launches on my iPad, it crashes seconds later. The same when I hit a Teams meeting link from email, it opens, says connecting and then immediately closes. I, too, have uninstalled and re-installed the app to no avail.
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Anonymous

2020-07-28T14:30:40+00:00

Okay, thanks for the reply..... wonder what changed.... keeping my fingers crossed that Microsoft will address this quickly. (This is why i love the G-Suite -- it works anywhere and on any device!!)
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Anonymous

2020-07-28T14:29:01+00:00

I have the same issue. It was working fine until last night. I've tried everything myself. Still not staying open.
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Anonymous

2020-07-28T14:28:40+00:00

It seems to be fine on the following devices:

PC, WEB and "Android Tablets- who would have though -:)"

For iPAD:

However, if you log in as a certain user, say non-organizational user account (regular personal account on iPAD, it does not crash..."

It crashes if I try to log into my work's account, but not into my personal Microsoft Account (only on iPAD....)
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments