Teams App closes and can't use the app in IOS

Anonymous
2020-04-30T14:52:31+00:00

Hi, I have 2 users (1 iPhone & 1 iPad) where the TEAMS app is updated and even their IOS.

Their devices worked correctly until we deployed a security feature where people have to create a 6 numbers pin.

Since this new security restriction, they're not able to use the app.

They do the following :

  1. Open the app and select their account
  2. Accept security issues like the use of microphone and notifications
  3. Then they receive a pop-up message saying that the Organization stablished a new security stuff and that they need to create a secret code (6 number pin) and the only button they have is OK.
  4. They select OK and then the app closes-up
  5. They re-open the app and they just have the same pop-up and if we choose OK it closes again

Just to let you know, we have already rebooted the devices, we also have un-installed and re-installed the app but we still have the same issues.

We have more users with ios like me and everything works perfect. I don't know what's the problem here.

Can you help us please?

Thanks ;)

Microsoft Teams | Microsoft Teams for business | Sign up and Sign in | Sign in

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

79 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-07-28T16:26:33+00:00

    Tried that a couple times. It will initially load, but unfortunately once you change tabs to something like chat, feet, meetings, whatnot, it will close out again.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-07-28T16:23:44+00:00

    Make sure after you sign out you close the app by swiping up. 

    you should then turn off airplane mode and log in again. 

    RIGHT AFTER YOU ENTER YOUR PASSWORD, TURN AIRPLANE MODE BACK ON AND MAKE SURE WIFI IS OFF

    this should load into the app , then you can turn airplane mode off

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-07-28T16:20:00+00:00

    Hello -- after I switched to airplane mode to be able to sign-out, I had to also get off my wifi. The app then stayed open for me and I was able to see everything and log out.

    I turned off the airplane mode so I could log in again, and after a quick refresh, it closed.  I then went onto my wifi to test and the app opened/closed so this did not fix it.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-07-28T16:18:05+00:00

    Make sure wifi is off. Airplane mode doesnt always catch wifi

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-07-28T16:15:25+00:00

    As of this morning I am having this same issue.  I also tried the airplane mode as you described and had the exact same results.

    Was this answer helpful?

    0 comments