Teams App closes and can't use the app in IOS

Anonymous
2020-04-30T14:52:31+00:00

Hi, I have 2 users (1 iPhone & 1 iPad) where the TEAMS app is updated and even their IOS.

Their devices worked correctly until we deployed a security feature where people have to create a 6 numbers pin.

Since this new security restriction, they're not able to use the app.

They do the following :

  1. Open the app and select their account
  2. Accept security issues like the use of microphone and notifications
  3. Then they receive a pop-up message saying that the Organization stablished a new security stuff and that they need to create a secret code (6 number pin) and the only button they have is OK.
  4. They select OK and then the app closes-up
  5. They re-open the app and they just have the same pop-up and if we choose OK it closes again

Just to let you know, we have already rebooted the devices, we also have un-installed and re-installed the app but we still have the same issues.

We have more users with ios like me and everything works perfect. I don't know what's the problem here.

Can you help us please?

Thanks ;)

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  1. Anonymous
    2020-07-28T15:18:57+00:00

    Same issue for me as well 

    I have tried everything 

    Reinstalling 

    updating ios 

    clearing app data 

    restarting 

    This is on microsoft

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  2. Anonymous
    2020-07-28T14:54:04+00:00

    We are having the same issues. I installed on multiple iPhone's this morning and when you try to sign in it automatically crashes. I have uninstalled, reinstalled, done IOS updates and still no fix. We have business accounts also.

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  3. Anonymous
    2020-07-28T14:51:54+00:00

    I'm new to this forum/community thing - does anyone ever get an answer from Microsoft?

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  4. Anonymous
    2020-07-28T14:44:13+00:00

    Yeah unfortunately all of my employees have business accounts. So that doesn't help me. Appreciate the info though.

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  5. Anonymous
    2020-07-28T14:35:50+00:00

    I have the same issue - I can get into Teams on my PC, but as soon as the app launches on my iPad, it crashes seconds later.  The same when I hit a Teams meeting link from email, it opens, says connecting and then immediately closes.  I, too, have uninstalled and re-installed the app to no avail.

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