Teams App closes and can't use the app in IOS

Anonymous
2020-04-30T14:52:31+00:00

Hi, I have 2 users (1 iPhone & 1 iPad) where the TEAMS app is updated and even their IOS.

Their devices worked correctly until we deployed a security feature where people have to create a 6 numbers pin.

Since this new security restriction, they're not able to use the app.

They do the following :

  1. Open the app and select their account
  2. Accept security issues like the use of microphone and notifications
  3. Then they receive a pop-up message saying that the Organization stablished a new security stuff and that they need to create a secret code (6 number pin) and the only button they have is OK.
  4. They select OK and then the app closes-up
  5. They re-open the app and they just have the same pop-up and if we choose OK it closes again

Just to let you know, we have already rebooted the devices, we also have un-installed and re-installed the app but we still have the same issues.

We have more users with ios like me and everything works perfect. I don't know what's the problem here.

Can you help us please?

Thanks ;)

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  1. Anonymous
    2020-08-15T14:48:06+00:00

    I’ve been having the same issues since updating ios.  I went into Settings then scrolled down and clicked on Teams and then chose Clear App Data anf then opened teams and it started working again.

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  2. Anonymous
    2020-07-28T13:51:17+00:00

    I have the same issue as Sophie also just as of today for one of my users. The problem also can't be fixed by reinstalling the application or restarting the phone.

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  3. Anonymous
    2020-05-01T14:34:21+00:00

    Hi Joey,

    Thanks for the info.

    We've already updated ios and teams app.

    Both users are able to connect to TEAMS on PC and Teams online (web version).

    The issue is just in ios when they're supposed to pass to the phase where they have to create their 6 pin code.

    Thanks

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  4. Anonymous
    2020-05-01T11:08:23+00:00

    Hi Jose_Aguirre

    From your description, we'd like to know if these two users can sign in Teams on other devices which the security feature is available. It is useful to verify if the issue associated to the account. Besides, kindly update the version of Teams and iOS system to check the result.

    If the issue persists, to provide further assistance, could you tell us some detailed information about this security feature? 

    Looking forward to your update.

    Regards,

    Joey

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  5. Anonymous
    2020-05-01T05:33:09+00:00

    Hi Jose,

    Have you tried with other device?It looks like the 6 numbers pin is not set correctly.

    Regards,

    Snow

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