team mysterious ringing

Anonymous
2020-11-13T13:13:59+00:00

the last week or so I get a random (i don't see a reason/activity for it when it happens) ringing in my headset...like a phone call ringtone, but there is no activity  on Teams.  No one is calling me or messaging me, there is not an upcoming meeting scheduled.

My IT support team thought it was something wrong/setting on my Jabra Evolve headset,   but I tried turning off a ringtone setting in the headset's settings, but yet, I still get this same mystery ringing still

any ideas what could be causing this ?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2021-05-21T08:56:14+00:00

    Adding to this long list of people with this issue. Specifically the random call sound. I can confirm that at least one of the times it played it was when I disconnected my headset.

    Technical data:

    • HP ZBook Fury 15 G7 Mobile Workstation
    • Windows 10 Enterprise version 2004 build 19041.867
    • Microsoft Teams Version 1.4.00.11161 (64-bit)
    • Using Steelseries Arctic 7 wireless headset

    The variety in terms of what type of headphones or headset is used, to not mention it varies between users whether they use Bluetooth, 3,5 connection, WiFi etc, I'd say suggests there's an issue when Teams has to switch between sources/drivers. The loop/infinite sound people seem to experience as well haven't happened to me. Yet.

    What HAS happened though is that the computer died completely, not even going to BSOD, when someone called me.

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  2. Anonymous
    2021-05-26T09:44:22+00:00

    This Issue is very frustrating, the only solution is to close the teams and restart imagine you are a presenter on meeting. I don't expect this type of Bug in Microsoft Product.

    NOTE: This only happens with my true wireless earphones. not with wired

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  3. Anonymous
    2021-05-27T10:58:46+00:00

    So iv had some of my end users reporting this.

    so far the solution has been to install the Jabra Direct v100 software, we standardise Jabra devices such as wired and wireless headsets as well and 410 and 510 speakers.
    So far that seems to work, i can only guess to why that some ppart of the install kicks whatever faulty teams driver in the junk.
    its only bee a couple of weeks since they started reporting it but its becoming more frequent.

    P.S i dont think you need to be having an issue with a jabra device for this to solve it, it also stopped the same thing happening with a Logitech Group kit.

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  4. Anonymous
    2021-05-31T13:40:08+00:00

    I use a JBL wired headphone, and this issue started 4 days ago. Teams randomly rings 2-3 times a day and when I check the calls or activity, nothing shows up.

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  5. Anonymous
    2021-06-01T07:30:35+00:00

    update, doesnt permanently resolve, had one user come back to me advising the jabra express install fixed it at the time but it happened again a few hours later.

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