team mysterious ringing

Anonymous
2020-11-13T13:13:59+00:00

the last week or so I get a random (i don't see a reason/activity for it when it happens) ringing in my headset...like a phone call ringtone, but there is no activity  on Teams.  No one is calling me or messaging me, there is not an upcoming meeting scheduled.

My IT support team thought it was something wrong/setting on my Jabra Evolve headset,   but I tried turning off a ringtone setting in the headset's settings, but yet, I still get this same mystery ringing still

any ideas what could be causing this ?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2021-04-06T13:47:47+00:00

    I'm also having the same issue, anytime I'm on a Teams call I hear random ringing. We're a small team so I can confirm no one is calling me. I've attempted removing and re-installing Teams. No luck. My Team mates can also hear the ringing while I'm on a call with them. It normally starts within about 30 seconds of being on a call. I'm using a standard headset (not wireless).  Often the ringing will continue for the full duration of a call or randomly stop, however sometimes it continues even after I hang up from the call at which time I have to quit Teams and relaunch.

    It does not appear to occur when I join a group call only happening in one on one calls.

    UPDATE: for others with this issue, I finally decided to stop using my Wantek brand plugged in headset and this appears to have resolved thee issue for me. I've switched to some wireless headphones and now the mysterious interruptions of constant ringing appear to have stopped (fingers crossed).

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  2. Anonymous
    2021-04-14T21:21:14+00:00

    This happens several times a day, it even happens overnight if my computer is on, but no headset is attached. It will ring continuously until I reboot the PC. It has even happened as soon as I disconnect from a meeting.

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  3. Anonymous
    2021-04-15T10:44:45+00:00

    To save you having to fully reboot, if you fully exit Teams (right click the icon in the system tray near the clock and select exit) it should stop the ringing until the next time it happens.

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  4. Anonymous
    2021-05-05T15:45:47+00:00

    I can confirm this behavior when using my Apple Airpods.  If I put my Airpods back in the charging case, I will hear the Teams ringer for 2 cycles.  Really weird bug.  I'm on Version 1.4.00.8872 (64-bit)

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  5. Anonymous
    2021-05-06T11:21:09+00:00

    So myself and at least one other have this issue with the application.  Sometimes we don't get the audible ring (when being called or making calls). 

    When making a call and it doesn't ring some times it will ring after the call. Sometimes it stops other times it doesn't you have to close Teams. As far as I have seen it does not happen when logged in to the web client. Issue with the web client is the blur background nor add back ground is there. 

    Using this online (Chrome) with a Aftershokz  OpenMove (same headset used in the application of Teams and logging in to Teams it seems to work on every function.

    I went back to the application and it'**** and miss.

    These are my settings from Teams

    Image

    I have a co-worker that seems to have hit and miss issues that person has conambo brand headset.

    These are my co-workers settings 

    Image

    My Version of Teams: 1.4.008872 (64 bit) last updated 4/5/2021 I checked for updates yesterday 5/5/21

    My Co-worker's Version of teams is 1.4.00.11161 (32 bit) Last updated 5/5/21

    Both PCs are  running Windows 190401.928

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