team mysterious ringing

Anonymous
2020-11-13T13:13:59+00:00

the last week or so I get a random (i don't see a reason/activity for it when it happens) ringing in my headset...like a phone call ringtone, but there is no activity  on Teams.  No one is calling me or messaging me, there is not an upcoming meeting scheduled.

My IT support team thought it was something wrong/setting on my Jabra Evolve headset,   but I tried turning off a ringtone setting in the headset's settings, but yet, I still get this same mystery ringing still

any ideas what could be causing this ?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2021-03-18T09:19:08+00:00

    The ringing issue has now widely spread through the company.
    A classic way to reproduce this - independent of headset / speaker is when 2 people are calling each other at the same time. One of the persons picks up the cross over call, then he/she will get the continuous ringing without the option to stop it. Only way to stop the ringing is to close all calls / close teams and start over again - agreeing on who calls who to avoid the same issue appearing again.   It started after one  of the february releases.

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  2. Anonymous
    2021-03-24T18:52:34+00:00

    I have a similar issue, but after a call. When I turn off my bluetooth headphones, I hear the Teams ringtone. Luckily it stops after not too long.

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  3. Anonymous
    2021-04-05T15:14:49+00:00

    This started happing to me when I got a (Bluetooth) Jabra Evolve 75. Specifically when I turn off the device while teams is running I will get two rings on my default audio device.

    Previously I had another USB only Plantronics headset and never experienced this bug.

    Also note:

    • I am using Windows 10 Enterprise
    • The headset is connected using the computers onboard Bluetooth ; not the provided USB dongle.

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  4. Anonymous
    2021-04-06T09:40:39+00:00

    In our company only owners of a jabra evolve 65 (ms und uc models) have reported this problem (me included)

    I hope this information helps somehow

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