This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
the last week or so I get a random (i don't see a reason/activity for it when it happens) ringing in my headset...like a phone call ringtone, but there is no activity on Teams. No one is calling me or messaging me, there is not an upcoming meeting scheduled.
My IT support team thought it was something wrong/setting on my Jabra Evolve headset, but I tried turning off a ringtone setting in the headset's settings, but yet, I still get this same mystery ringing still
any ideas what could be causing this ?
Managing sound and video settings during Teams meetings and calls for optimal communication
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have a user when he makes a Teams calls, 10 seconds after the call is answered the ringing starts and doesn't stop until he ends the call.
He's using a Lenovo Yoga and Amazon Echo Dot. The ringing does not happen when he is not using the Echo Dot.
I had this same problem and found a temporary fix - at least it worked for me. You can right click on the volume icon on the right of the taskbar and open up the volume mixer. Then, assuming the call sound is still playing and you're in a call, you should see two separate Teams volume bars/selectors (I dont know the actual term) - one with the ringtone thats going and one with the sounds in the call (people talking, etc.) You should be able to drag down the volume selector for the ringtone that won't stop and still hear your call.
This fix also worked for stopping the noise while not in a call and not actively using Teams. I think doing all of this also stops the ringtone when you are actually receiving a call, so watch out for that (unconfirmed). Hopefully it works for everyone who's been having this issue. I'm still trying to find an actual solution...
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 37%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMT%3C/text%3E%3C/svg%3E)
Hi,
I also experience this strange behavior sometimes. This seems to happen when I have Teams app active on several devices such as mobile phone, laptop and desktop.
I haven’t experienced this issue since I limited the use of Teams to just one device and only the desktop app (not the web app).
Am currently monitoring the situation.
Thanks,
I'm also seeing the odd behavior where I get the teams ringer sound a couple of times from my speakers, when I disconnect my Bluetooth headset. It doesn't happen consistently, but typically a few times a day.
We are 3 persons in my office and all have the same issue as described here, Teams ringtone playing but no notification of anyone calling and no missed calls after.