team mysterious ringing

Anonymous
2020-11-13T13:13:59+00:00

the last week or so I get a random (i don't see a reason/activity for it when it happens) ringing in my headset...like a phone call ringtone, but there is no activity  on Teams.  No one is calling me or messaging me, there is not an upcoming meeting scheduled.

My IT support team thought it was something wrong/setting on my Jabra Evolve headset,   but I tried turning off a ringtone setting in the headset's settings, but yet, I still get this same mystery ringing still

any ideas what could be causing this ?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2020-12-12T03:17:52+00:00

    Was there ever an identified fix for this?  I am having the same issue.

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  2. Anonymous
    2021-01-07T14:15:21+00:00

    I have the same issue as described by Neil. Only way to make it stop ringing is to close Teams in the system tray.

    Any updates?

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  3. Anonymous
    2021-01-11T00:04:47+00:00

    Identical for me. Just twice whenever I disconnect my bluetooth headphones.

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  4. Anonymous
    2021-01-11T11:00:24+00:00

    Possibly the same issue for me, if not very similar.

    When i make a Teams call, the call is answered by the recipient but the ringtone continues throughout the call and after the call has ended. As above, only way to stop it ringing is to force close the app.

    I do switch between between a Jabra Evolve USB headset and my Amazon Echo Dot (Used via BT as an external speaker for clearer calls when a headset isn't required). Could the Jabra headset be the common denominator?

    The ringing for me comes through the Echo but that's because I have this speaker set as my audio device on the laptop.

    Anyone have an account to log a ticket directly with MS?

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  5. Anonymous
    2021-01-14T15:05:18+00:00

    I am having the same problem on windows 10 desktop.

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