team mysterious ringing

Anonymous
2020-11-13T13:13:59+00:00

the last week or so I get a random (i don't see a reason/activity for it when it happens) ringing in my headset...like a phone call ringtone, but there is no activity  on Teams.  No one is calling me or messaging me, there is not an upcoming meeting scheduled.

My IT support team thought it was something wrong/setting on my Jabra Evolve headset,   but I tried turning off a ringtone setting in the headset's settings, but yet, I still get this same mystery ringing still

any ideas what could be causing this ?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2022-04-07T14:20:08+00:00

    Hi David Predenkoski

    The way I solved this:

    1. go to your windows 10/11 settings settings.
    2. Click on system if not already there
    3. Click on sound and scroll to the bottom
    4. Click on "more sound settings" The Window "Sound" opens (continues below picture) Image
    5. Click on communications
    6. Select "Mute all other sounds"
    7. Click "OK" and you should be good.

    Good luck

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  2. Anonymous
    2022-04-07T15:51:56+00:00

    That might work while on the call, but the ringing continues eternally even when I'm not on the phone. I think the problem for me relates to the way Teams is trying to pause and resume media when it gets a phone call. Here are some other things I notice are happening:

    1. I use Plex on my iPad and iPhone. Sometimes I have paused or stopped media from playing, but it is still actively in the queue ready to play/resume. After getting a phone call (I don't even have to answer it), my devices will randomly just start playing after the phone call stops ringing.
    2. I upgraded to Windows 11. The sound control panel in the system tray is now different. If I am on the phone and Teams is continually ringing, I can hit this new panel and see a play/pause button that says 'Microsoft Teams' is currently playing audio. I can hit the pause button and it stops the ringing sound.

    Teams kicks off some audio event, play the ringing sound media, and not stop playing when the call is answered or hung up. At least in Windows 11 I now have some sort of control over this.

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  3. Anonymous
    2022-04-30T21:48:35+00:00

    It is 2022, and I have this issue all the time. It is really distracting. How do I fix it?

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  4. Anonymous
    2022-04-30T22:12:38+00:00

    I don’t have a fix but I do have a temporary solution. At least it stops ringing when I am on a call.

    I recently bought another Bose 700UC for work and now the problem followed me there.

    Solution 1–in Windows 11, sometimes, you can click the speaker icon in the system tray. A separate “media control” panel is above, showing it is playing media. There is a pause button. Press it to stop playing. Unfortunately that panel doesn’t always show.

    When it doesn’t show, press [WIN] G. This brings up the xbox game bar. It has an audio panel with a mixer. It shows all of the devices that are playing music. There are several Teams bars, but one will be the ringer. Mute it and take your call.

    This is absolutely ludicrous.

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  5. Anonymous
    2022-05-12T18:52:10+00:00

    This is pretty embarrassing when your CEO asks if they have Teams, so I start it up for him - then do a test call... and it JUST KEEPS RINGING.

    NICE FIRST IMPRESSION MICROSOFT!

    Get your stuff together y'all.

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