team mysterious ringing

Anonymous
2020-11-13T13:13:59+00:00

the last week or so I get a random (i don't see a reason/activity for it when it happens) ringing in my headset...like a phone call ringtone, but there is no activity  on Teams.  No one is calling me or messaging me, there is not an upcoming meeting scheduled.

My IT support team thought it was something wrong/setting on my Jabra Evolve headset,   but I tried turning off a ringtone setting in the headset's settings, but yet, I still get this same mystery ringing still

any ideas what could be causing this ?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2023-01-30T17:12:27+00:00

    I haven't seen any note about how to stop the behavior, only how mention to stop playing once it starts. I don't see any reason that once my headset changes to voice calling why it should start playing any pending media. That makes no sense, and I think very related to the issue since I can see the ring media file sometimes in an play/pause state.

    I would have thought that "Do Nothing" on the communications tab would have been the trick, but that seems to only mention adjusting volume. Something else is still triggering the system to start playing files once the profile switches.

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  2. Anonymous
    2023-01-30T10:06:27+00:00

    >> Does anyone have any ideas how to stop this behavior when switching to the communication profile?

    Yes, see my post above, regarding the workaround (pressing on your headphone to hang-up/stop button works always, other alternatives also are mentioned).

    On the other hand, i was looking for a script (VBS or powershell) to emply the windows built-in player song under reproduction or alternatively to play a different tone (silent one) to workaround this issue programatically, but I cannot find programatically which player is this one. It is certainly not WMP, and apparently not the VBS ones although I didn't have enough time to check it thorughly.

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  3. Anonymous
    2023-01-25T18:39:47+00:00

    This has to be related to something the system is doing automatically when changing audio profile to communications. Notice in my video here I have a paused YouTube video in a Chrome tab. I also have my default Communications tab setting in mmsys.cpl set to "Do nothing". Yet watch what happens when I change tabs. The audio in my headset switches from full, rich stereo to a tinny audio communication profile...and the video starts playing automatically. When I switch off the tab the video stops playing. Automatically.

    Changing audio profile starts playing.gif

    I have found that when Teams continues ringing there is sometimes an indication by the system that it is playing the audio file. I can pause playing that audio file if I can catch it in time.

    "Do nothing" doesn't seem to be the setting to stop Windows from auto-starting to play the last media file that was playing. Does anyone have any ideas how to stop this behavior when switching to the communication profile? I have a few applications with audio profile settings on my PC like Teams, Zoom, Discord, VMware Horizon. I'm focusing on this behavior of Windows to play the last audio file automatically when switching audio profiles.

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  4. Anonymous
    2023-01-24T19:05:16+00:00

    This might be it. I've also noticed when playing a video game that has communication enabled that a paused video in a Chrome tab will suddenly start playing while I'm playing. I'll bet it is a similar issue. I've got my default communication device set properly, and the "do nothing" set today. I'm hoping this works! Thanks!

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  5. Anonymous
    2023-01-24T18:47:26+00:00

    I just had a user experience the same issue while using Microsoft Teams. I noticed that the ringer kept ringing even when the call was disconnected by watching the sound output bar showing activity. I could activate the headset and could hear the ringer continuously playing.

    To fix the issue:

    Right click on the speaker icon and go to Sound Settings.

    Change one of the Default options to Speakers or some other option.

    Close Sound Settings and try again.

    If it went away, you can change the option back to Default.

    Ours remained fixed without issue.

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