team mysterious ringing

Anonymous
2020-11-13T13:13:59+00:00

the last week or so I get a random (i don't see a reason/activity for it when it happens) ringing in my headset...like a phone call ringtone, but there is no activity  on Teams.  No one is calling me or messaging me, there is not an upcoming meeting scheduled.

My IT support team thought it was something wrong/setting on my Jabra Evolve headset,   but I tried turning off a ringtone setting in the headset's settings, but yet, I still get this same mystery ringing still

any ideas what could be causing this ?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2021-01-07T14:15:21+00:00

    I have the same issue as described by Neil. Only way to make it stop ringing is to close Teams in the system tray.

    Any updates?

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  2. Anonymous
    2020-12-12T03:17:52+00:00

    Was there ever an identified fix for this?  I am having the same issue.

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  3. Anonymous
    2020-12-09T17:24:00+00:00

    Same for me, although in my case, it is just ringing two times on the loudspeaker after I disconnect my bluetooth headset - then it just stops. Really weird, yet annoying issue.

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  4. Anonymous
    2020-12-03T14:31:05+00:00

    Hi Nik / world

    I have exactly the same problem.

    This happens a few times a week. The ringing only occurs when I'm already in a meeting, and does not stop, even after that call has ended. The only way to stop this is to completely end the running Teams application from the system tray.

    This happens both with Bluetooth headphones or the native laptop speakers. Like original poster, the ringing also carries over when changing audio devices whilst the issue occurs (on headphones > Issue occurs > Disconnect headphones > Issue continues on speakers) and visa versa.

    I have been having this issue repeatedly for several months, so a close app / restart of computer doesn't resolve the issue.

    I have cleared the caches as outlined by Nik, but the issue is still apparent.

    Regards

     Neil

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  5. Anonymous
    2020-11-13T14:13:16+00:00

    Hi David,

    Please try the below steps to avoid common issues due to app cache:

    1. Manually restart the app by right-clicking the icon in your taskbar (Windows) and selecting Quit. After you quit, click the app icon to open it again.
    2. Go to File Explorer, delete any of the files in the following locations:

    • %AppData%\Microsoft\teams\application cache\cache

    • %AppData%\Microsoft\teams\blob_storage

    • %AppData%\Microsoft\teams\databases

    • %AppData%\Microsoft\teams\cache

    • %AppData%\Microsoft\teams\gpucache

    • %AppData%\Microsoft\teams\Indexeddb

    • %AppData%\Microsoft\teams\Local Storage

    • %AppData%\Microsoft\teams\tmp

    Besides, Keep Jabra Evolve headset and quite from MS Teams desktop app. Access the 'Teams Web App' https//teams.microsoft.com, use "Use the web app instead" option to open teams in a browser and check whether you still hear the mysterious ringer. These steps will help us to isolate the issue with the desktop app.

    Regards

    Nik

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