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the last week or so I get a random (i don't see a reason/activity for it when it happens) ringing in my headset...like a phone call ringtone, but there is no activity on Teams. No one is calling me or messaging me, there is not an upcoming meeting scheduled.
My IT support team thought it was something wrong/setting on my Jabra Evolve headset, but I tried turning off a ringtone setting in the headset's settings, but yet, I still get this same mystery ringing still
any ideas what could be causing this ?
Managing sound and video settings during Teams meetings and calls for optimal communication
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
This Issue is very frustrating, the only solution is to close the teams and restart imagine you are a presenter on meeting. I don't expect this type of Bug in Microsoft Product.
NOTE: This only happens with my true wireless earphones. not with wired
Adding to this long list of people with this issue. Specifically the random call sound. I can confirm that at least one of the times it played it was when I disconnected my headset.
Technical data:
The variety in terms of what type of headphones or headset is used, to not mention it varies between users whether they use Bluetooth, 3,5 connection, WiFi etc, I'd say suggests there's an issue when Teams has to switch between sources/drivers. The loop/infinite sound people seem to experience as well haven't happened to me. Yet.
What HAS happened though is that the computer died completely, not even going to BSOD, when someone called me.
So myself and at least one other have this issue with the application. Sometimes we don't get the audible ring (when being called or making calls).
When making a call and it doesn't ring some times it will ring after the call. Sometimes it stops other times it doesn't you have to close Teams. As far as I have seen it does not happen when logged in to the web client. Issue with the web client is the blur background nor add back ground is there.
Using this online (Chrome) with a Aftershokz OpenMove (same headset used in the application of Teams and logging in to Teams it seems to work on every function.
I went back to the application and it'**** and miss.
These are my settings from Teams
I have a co-worker that seems to have hit and miss issues that person has conambo brand headset.
These are my co-workers settings
My Version of Teams: 1.4.008872 (64 bit) last updated 4/5/2021 I checked for updates yesterday 5/5/21
My Co-worker's Version of teams is 1.4.00.11161 (32 bit) Last updated 5/5/21
Both PCs are running Windows 190401.928
I can confirm this behavior when using my Apple Airpods. If I put my Airpods back in the charging case, I will hear the Teams ringer for 2 cycles. Really weird bug. I'm on Version 1.4.00.8872 (64-bit)
To save you having to fully reboot, if you fully exit Teams (right click the icon in the system tray near the clock and select exit) it should stop the ringing until the next time it happens.