team mysterious ringing

Anonymous
2020-11-13T13:13:59+00:00

the last week or so I get a random (i don't see a reason/activity for it when it happens) ringing in my headset...like a phone call ringtone, but there is no activity  on Teams.  No one is calling me or messaging me, there is not an upcoming meeting scheduled.

My IT support team thought it was something wrong/setting on my Jabra Evolve headset,   but I tried turning off a ringtone setting in the headset's settings, but yet, I still get this same mystery ringing still

any ideas what could be causing this ?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2023-10-19T17:38:25+00:00

    I am having the same issue regardless of what type of headset I am using. The ringing continues even when I switch to my laptop's built-in speakers. It is incredible how this thread began in November 2020 and we still do not have a fix nearly 3 years later from a company with a market cap of $2.4 trillion.

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  2. Anonymous
    2023-06-27T20:36:54+00:00

    Go to Teams > Settings > Devices > Make a test call > then hang up.

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  3. Anonymous
    2023-05-19T18:08:26+00:00

    i solved this i think. i also use a jabra headset and my laptop wouldnt stop ringing when i wanted to use my laptop speakers and mic. I ran a test call through the teams settings then when it was over it stopped ringing. I had to do a test call twice to fix it.

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  4. Anonymous
    2023-01-24T18:47:26+00:00

    I just had a user experience the same issue while using Microsoft Teams. I noticed that the ringer kept ringing even when the call was disconnected by watching the sound output bar showing activity. I could activate the headset and could hear the ringer continuously playing.

    To fix the issue:

    Right click on the speaker icon and go to Sound Settings.

    Change one of the Default options to Speakers or some other option.

    Close Sound Settings and try again.

    If it went away, you can change the option back to Default.

    Ours remained fixed without issue.

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  5. Anonymous
    2021-03-18T09:19:08+00:00

    The ringing issue has now widely spread through the company.
    A classic way to reproduce this - independent of headset / speaker is when 2 people are calling each other at the same time. One of the persons picks up the cross over call, then he/she will get the continuous ringing without the option to stop it. Only way to stop the ringing is to close all calls / close teams and start over again - agreeing on who calls who to avoid the same issue appearing again.   It started after one  of the february releases.

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