team mysterious ringing

Anonymous
2020-11-13T13:13:59+00:00

the last week or so I get a random (i don't see a reason/activity for it when it happens) ringing in my headset...like a phone call ringtone, but there is no activity  on Teams.  No one is calling me or messaging me, there is not an upcoming meeting scheduled.

My IT support team thought it was something wrong/setting on my Jabra Evolve headset,   but I tried turning off a ringtone setting in the headset's settings, but yet, I still get this same mystery ringing still

any ideas what could be causing this ?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2021-08-02T09:14:23+00:00

    Hey guys,

    I have the same. But while the "tuuuu" ringing, my Skype is blinking as yelow color.

    It seems something wrong in Skype.

    If you have the same issue, this is your solution.

    1. Temporary solution: Exit Skype
    • This will turn off that ringing sound and you can continue your meeting in MSTeam.
    1. Solution:
    • While facing to the ringing "tuuuu" (during MSTeam meeting), go to Skype, open Options > Audio Device
    • In "Select the device..." > Choose "Custom Device"

    Then:

    • In Speaker and Microphone: Choose randomly any another device (maybe you will hear some noise). With this step don't need to choose OK, just choose Cancel to get out and keep the default setting.
    • Finally, Exit your Skype then open again.

    This problem maybe from conflict device between Skype and MSTeam.

    Hope this work with your case.

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  2. Mr. Trust_A 4,820 Reputation points
    2021-02-06T09:49:52+00:00

    Hi,

    I also experience this strange behavior sometimes. This seems to happen when I have Teams app active on several devices such as mobile phone, laptop and desktop.

    I haven’t experienced this issue since I limited the use of Teams to just one device and only the desktop app (not the web app).

    Am currently monitoring the situation.

    Thanks,

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  3. Anonymous
    2021-04-05T15:14:49+00:00

    This started happing to me when I got a (Bluetooth) Jabra Evolve 75. Specifically when I turn off the device while teams is running I will get two rings on my default audio device.

    Previously I had another USB only Plantronics headset and never experienced this bug.

    Also note:

    • I am using Windows 10 Enterprise
    • The headset is connected using the computers onboard Bluetooth ; not the provided USB dongle.

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  4. Anonymous
    2021-02-18T08:02:02+00:00

    I'm also seeing the odd behavior where I get the teams ringer sound a couple of times from my speakers, when I disconnect my Bluetooth headset. It doesn't happen consistently, but typically a few times a day.

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  5. Anonymous
    2021-01-11T11:00:24+00:00

    Possibly the same issue for me, if not very similar.

    When i make a Teams call, the call is answered by the recipient but the ringtone continues throughout the call and after the call has ended. As above, only way to stop it ringing is to force close the app.

    I do switch between between a Jabra Evolve USB headset and my Amazon Echo Dot (Used via BT as an external speaker for clearer calls when a headset isn't required). Could the Jabra headset be the common denominator?

    The ringing for me comes through the Echo but that's because I have this speaker set as my audio device on the laptop.

    Anyone have an account to log a ticket directly with MS?

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