team mysterious ringing

Anonymous
2020-11-13T13:13:59+00:00

the last week or so I get a random (i don't see a reason/activity for it when it happens) ringing in my headset...like a phone call ringtone, but there is no activity  on Teams.  No one is calling me or messaging me, there is not an upcoming meeting scheduled.

My IT support team thought it was something wrong/setting on my Jabra Evolve headset,   but I tried turning off a ringtone setting in the headset's settings, but yet, I still get this same mystery ringing still

any ideas what could be causing this ?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2021-03-01T16:14:09+00:00

    I've found this only happens with the default ringtone. Any others selected in Settings > Calls does not reproduce the issue. Any other thoughts? It seems like Win10 is pre-loading the ringtone as a separate system sound and plays manually/automatically.

    When placing a call the default ringtone sound plays also regardless of your default ringer settings. It seems that anytime Win10 interacts with this specific sound it caches it to play on your audio device.

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  2. Anonymous
    2021-03-24T18:52:34+00:00

    I have a similar issue, but after a call. When I turn off my bluetooth headphones, I hear the Teams ringtone. Luckily it stops after not too long.

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  3. Anonymous
    2021-01-14T15:05:18+00:00

    I am having the same problem on windows 10 desktop.

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  4. Anonymous
    2020-11-13T13:20:20+00:00

    Hi David,

    I'm Nik, an independent advisor here to assist you with this.

    May I know if you hear this mysterious ringer when you unplug Bluetooth device and using laptop built-in audio device?

    Besides, Keep Jabra Evolve headset and quite from MS Teams desktop app. Access the 'Teams Web App' https//teams.microsoft.com, use "Use the web app instead" option to open teams in a browser and check whether you still hear the mysterious ringer. These steps will help us to isolate the issue with the desktop app.

    Regards

    Nik

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  5. Anonymous
    2021-02-24T06:44:02+00:00

    We are 3 persons in my office and all have the same issue as described here, Teams ringtone playing but no notification of anyone calling and no missed calls after.

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