team mysterious ringing

Anonymous
2020-11-13T13:13:59+00:00

the last week or so I get a random (i don't see a reason/activity for it when it happens) ringing in my headset...like a phone call ringtone, but there is no activity  on Teams.  No one is calling me or messaging me, there is not an upcoming meeting scheduled.

My IT support team thought it was something wrong/setting on my Jabra Evolve headset,   but I tried turning off a ringtone setting in the headset's settings, but yet, I still get this same mystery ringing still

any ideas what could be causing this ?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2022-10-28T14:24:46+00:00

    Seems this problem of intermittent double tone during a teams call has been reported with multiple headsets over several years. I have not changed my setup at all and experienced it for the first time today.

    SOLUTION: It seems this is resulting from a double mute... Teams is muted and the headset is muted. I resolved easily by depressing both the + & - buttons on my headset simultaneously to take off the headset mute. By repeating the process I can bring the problem back. I think it is a "feature" from aftershocks to remind you that you are muted.

    Enjoy!

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  2. Anonymous
    2022-10-18T11:20:14+00:00

    I also experience this problem. Last time I was in the middle of a Teams call, walked away from my desk (Sony wh-1000xm4) and the headphones lost connection for a bit. When I came back and the headphones reconnected, the meeting continued with a continuous Teams ringing sound. I had to quit Teams via sys tray icon to get rid of it.

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  3. Anonymous
    2022-08-22T07:39:10+00:00

    Hi Maximillian -

    I will try this to see if the problem stops - would be great if MS could sort this out.

    Having a powerful headset that allows for multiple device connections seems a waste if this is the problem that arises.

    Thanks

    Scott

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  4. Anonymous
    2022-08-22T07:30:24+00:00

    I have the same problem (with the continous calling sound playing) occuring while my headphones (Senheiser PHX 550-II) are connected to my laptop and my mobilephone at the same time. I have the MS Teams app installed on both devices. The sound starts playing after I try to call someone and the call was answered. It won't stop playing even after the call was ended. I have to shut down the MS Teams app through the Taskmanager. When my headphones are only connected to one device everything works fine...

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  5. Anonymous
    2022-08-01T15:15:16+00:00

    This problem has started for me in the past 3 months.

    I am on Windows 11 21H2 - when I make a Teams call all is is fine. When the call is ended Teams continues to make a ringing sound as if it were calling out.

    Microsoft Teams Version 1.5.00.19574 (64-bit). It was last updated on 28/07/2022

    Lenovo X1 Laptop

    Jabra Evolve2 65 headset with Jabra Link 380

    Very frustrating - I have to sign out of Teams to get it to stop. Occasionally I can make a test call from Settings and this will clear it.

    Thanks

    Scott

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