Mouse of presenter slow/unusable/flickering when sharing screen in Microsoft Teams. Unusable when giving control. Via Remote desktop

Anonymous
2020-03-26T15:19:57+00:00

Hi,

We experience the following:

  1. Person "Alice" starts a Teams-Screensharing with "Bob" via the Chat->Screensharing
  2. The mouse of "Alice" is now reacting slow and less usable. It is shaking / flickering. When Alice moves the mouse, the cursor lags behind or shakes.
  3. When "Alice" gives "Bob" control, Alice cannot move her own Mouse-pointer anymore. Bob, who has control, can move the mouse and work on Alice' desktop. Alice cannot move her mouse, so she can't revoke screensharing and also not take away control from Bob. Only if Bob gives up control, Alice can use her desktop again.

When the presenter tries to move her mouse pointer, it is shaking, flickering, slow, dragging. When in addition "giving control" to someone, the mouse is unusable and the remote controller has all control, whereas the presenter loses all mouse control.

(adding synonyms here for people who also search for this problem)

Circumstances under which this happens:

  • Microsoft Teams runs on two PCs "PC-A" and "PC-B" in the same local company network. The PCs are close to each other, no network latency. PC-A (Alice) shares the desktop with PC-B (Bob).
  • Alice sits physically in front of an Acer Laptop and uses VPN, a home internet connection, and Microsoft Remote-Desktop (mstsc.exe) to connect to her "PC-A", which is at the company. Between the Acer Laptop and PC-A there is network latency and limited bandwith as her internet at home is consumer-grade.
  • Bob sits physically in front of his "PC-B".
  • Bob could also be logged in via VPN&remote-desktop like Alice if he works from home-office. The problem is the same.
  • All are Windows 10 with recent patch-level.
  • The two screens of her Laptop and PC-A have different resolutions.
  • Teams is a fresh install a week ago.

If Alice and Bob sit physically in front of PC-A and PC-B, the problem does not occur. Then, there are mutliple mouse-pointers shown and screen sharing with Microsoft Teams works fine.

I suspect it is related to remote desktop (mstsc.exe) and the way that the mouse is moved when being remotely connected. Screen resolutions differ, too.

Did anybody experience this, too?

Any idea how to resolve it?

We could start Teams on the Acer Laptop, but that would open other problems.

kind regards

Leo

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2020-07-23T21:09:39+00:00

    Sometimes, yes. I have learned to use the CTRL key to locate my mouse sometimes. In Control Panel > Mouse Properties > Pointer Options - at the bottom there is a checkbox for Show location of pointer when I press the CTRL key.

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  2. Anonymous
    2020-07-14T05:02:06+00:00

    Just by chance, I uninstalled Office 365 (which uninstalled Teams) and installed Office 2019.  I then download Teams from Microsoft site and reinstalled it.  Now the mouse issue is gone and the black box no longer appears.  This must be something they introduced in Office 365, the stupid avatar that follows you everywhere but causes erratic mouse movements.

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  3. Anonymous
    2020-04-09T03:01:42+00:00

    In our company we having the same problem. When sharing screen in Microsoft Team while in a Remote Desktop Session. This problem does not happens with Skype form Business. We are switching MS Teams over Skype because COVID-19 outbreak since we are all working from home, but because of this, the adoptions is being terrible.

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  4. Anonymous
    2020-04-11T17:37:23+00:00

    Hi Leo,

    Due to COVID-19, the number of Teams users are increasing sharply as well as the cases of Teams. Our forum team has taken a heavy work every day and we may be unable to follow up every thread in time. Sorry for the late reply and thank you for the understanding.

    I understand you're attached great importance to this issue since it affects many Teams users who work at home. In respond to COVID-19, Microsoft has temporarily adjusted some features and services in Teams to avoid server overload. For Calling & Meetings service, currently HD experience is not available. And bandwidth cap has been set to 1Mbps. As remote desktop connection will consume a lot of network and computer resource, for users worked with home PC, they may not have a good experience in Teams meeting. 

    As for the recovery of Teams services, it will be influenced by the epidemic. To learn more information, please refer to the following website.

    https://news.microsoft.com/covid-19-response/

    Regards,

    Marvin

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  5. Anonymous
    2020-03-31T18:13:09+00:00

    We're having the same issue. One user reports that the problem cam soon after an MS update on 03/20/2019 we're looking into downgrading to see if this resolves the issue.

    We also have FW disabled by default so this did not solve or help for us.

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