YOUR PIN IS NO LONGER AVAILABLE DUE TO A CHANGE TO THE SECURITY SETTINGS ON YOUR DEVICE.

I had to reset my desktop and start fresh like I bought a new computer

I had to erase all my old files then, I was able to establish a new password and pin. Nothing else seemed to work..

Hi Carol,

Here is the workaround, well it worked for me. No loss of data:

If you can as an added precaution for the next time, because there will be a next time, create a secondary Microsoft Account Email address. If you've got a smart phone, and access to your incoming email, then you're in a better position than I was. My computer was my only access to my incoming email. I don't have one, but thankfully not being on a desert island I managed to borrow a laptop and then assessed my email via the online server. I found then to my delight that Microsoft had not sent out a reply with the requested code to the email address that I use for my Microsoft Account. here are the steps that I followed:

1. At computer screen and locked out.
2. Message informing that PIN/PASSWORD had been deactivated etc.
3. Requires reactivating: Go to link below
4. This should open the usual Microsoft Access to your Microsoft Account.
5. IMPORTANT: DO NOT SIGN INTO YOUR ACCOUNT
6. You should see below your Microsoft Account Email address
7. Click On it and you will now be asked to confirm said email
8. I DID NOT ENTER my Microsoft Primary Account Email Address, instead I ENTERED MY SECONDARY EMAIL ADDRESS

IMPORTANT: I used a secondary email address, but I think it would have still worked if I'd used my Primary email address. Just remember:

DO NOT SIGN INTO YOUR MICROSOFT ACCOUNT.

Up to this point, I had not received a verification code from Microsoft using my Primary Email Address. So, at this stage, I wasn't prepared to use it again and so used my Secondary Email Address.

I am aware that not everyone has more than one and even fewer with a secondary address let alone attached to their Microsoft Account. I do due to previous experience(s) in dealing with Microsoft. So try your normal email address, which is what I would have done if that attempt had failed. Just don't sign in to your account. That apart from the change of email address was all that I did that was different to any of the previous attempts I'd made.

9. Send your request for your Verification Code.
10. Screen now changes to allow you to enter the Verification Code
11. Check Your Email! for your Verification Code. I received mine within 5 seconds
12. Enter Verification Code **** You should immediately be granted access to your computer. No harm done, no loss of data.

The trick is to get that Verification Code which will grant you access without all the hassle and without losing any data. What is annoying is that every time that I get a bios update, this will happen again and again. And the reason behind it isn't to keep your data safe, it's to enable Microsoft to take control of your computer and also to act as 'Watch Dog, Overseer!' Up until now they have just been able to spy, now they are guardians of your computer or so they say!

Sorry for the bandwidth. I hope this is of some help. Now to answer all the other emails in reference to this issue that I've received. It will be a cut and paste job.

Yours

John

De Carteret

PS Microsoft have known about this issue for a good 2 years.

I LOVE U

I CRIED CAUSE I TOUGHT MY PC WAS DEAD

😍😍😍😍😍😍

Did anyone manage to fix this ? Ive got the same problem and I can't delete my data because I've got uni work on it, is there any definitive fix ?

When I get to the command prompt it is asking for the same admin code that is missing. I back to square one