app buttons missing in windows 11 - epson scan

Anonymous
2021-12-20T12:32:41+00:00

recently upgrade to Win 11 and it generally seems ok.

1 issue though is that the action buttons on epson scan no longer show (preview, scan etc)

if you click on the area they should be they still work and then appear- which is great if you know where all the buttons are!

it worked perfectly fine the 10 min before i did the upgrade then had this issue immediately after.

so far only found the issue on this one app

any thoughts on resolution.

Windows for home | Windows 11 | Display and graphics

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2021-12-27T12:51:45+00:00

Dear All,

if you open Epson Scan, please press only "alt".

src:

https://faq2.epson.jp/web/Detail.aspx?id=52609

Greetings

Was this answer helpful?

200+ people found this answer helpful.
0 comments

140 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-02-06T13:58:08+00:00

    Hello - thanks for your help - it worked for as in the buttons reappeared. However, the app freezes and i have to then force quit via Task Manager. Any suggestions please. Appreciate help

    Was this answer helpful?

    0 comments
  2. Anonymous
    2023-01-25T22:52:17+00:00

    Thanks! I was able to find this file on the Canadian site too once I knew the name. I had already fixed the issue thanks to a European fix from someone else.

    Was this answer helpful?

    0 comments
  3. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  4. Anonymous
    2023-01-25T20:51:15+00:00

    I was able to find a fix on the US Epson site. I went to https://epson.com/Support/Scanners and selected my scanner (Perfection V37). Then I selected Windows 11 OS (Detected OS was Windows 10 x64). The downloads list updated and added a file called "Epson Scan Common Updater v1.0.0", file name ESCU_W11.exe. You download and run that file and, voila, the buttons appear again without the Alt key. When you run it, it doesn't present any dialog; just a quick blip and done.

    Was this answer helpful?

    0 comments