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I updated to Windows 11. BIG MISTAKE! Now, My laptop battery is dead and won't charge. I see lots of people had problems with the battery not charging, but my battery is dead and so none of those work for me. Will MS pay for a new battery for me since they broke my laptop? Let ne jbiw uf tgere;s aything else I can do short of spending money I don't have on a new battery.
Reading all the comments from people who had this problem, Microsoft knew this was a problem and should have fixed it before releasing it to the public.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
As I have said to you all along. I recommend downloading a fresh copy of the operating system making a usb boot disk. And to a full reinstall. Don't forget to backup all your presious data beforehand. Then you might need to download and install any OEM drivers.
For those of you that could try the option resolution of removing all updates and reapplying them much may work. Then please ask you systems administrator to do this for you or reimage the device.
I am a student, and the command prompt is blocked by my principal. Do you have another way to fix the battery?
Most of these problems seem to be manufacture specific. Mine starting working after the last update I did. With mine, I had to remove updates and revert to previous. I was able to update fully after that.
I have the same basic charging problem with a Surface Book 2. It occurred after updating which apparently failed. It will start but not charge. It is showing a software update issue but will not reinstall any because it says it is not plugged in though that is the only way it will run.
I have done a battery report but it does not show a problem. I have swapped charger to no avail. Safe mode trouble shooting has not helped, Any thoughts? I do want to start over with this laptop and loose my software.
Here is my battery report. The Battery suddenly stopped charging. The laptop is plugged in and the power is going down. Please help.
| COMPUTER NAME | SALEMANAGER |
|---|---|
| SYSTEM PRODUCT NAME | HP HP Laptop 17-cp3xxx |
| BIOS | F.02 04/10/2023 |
| OS BUILD | 22621.1.amd64fre.ni_release.220506-1250 |
| PLATFORM ROLE | Mobile |
| CONNECTED STANDBY | Not supported |
| REPORT TIME | 2023-12-2909:03:23 |
Information about each currently installed battery
| BATTERY 1 | |
|---|---|
| NAME | Primary |
| MANUFACTURER | Hewlett-Packard |
| SERIAL NUMBER | 26694 06/21/2023 |
| CHEMISTRY | LIon |
| DESIGN CAPACITY | 40,393 mWh |
| FULL CHARGE CAPACITY | 40,393 mWh |
| CYCLE COUNT | 8 |
Power states over the last 3 days
| START TIME | STATE | SOURCE | CAPACITY REMAINING | |
|---|---|---|---|---|
| 2023-12-2609:24:00 | Active | AC | 100 % | 40,393 mWh |
| 09:55:27 | Active | Battery | 100 % | 40,393 mWh |
| 09:55:29 | Suspended | 100 % | 40,393 mWh | |
| 11:26:12 | Active | AC | 100 % | 40,393 mWh |
| 13:17:52 | Suspended | 100 % | 40,393 mWh | |
| 19:00:39 | Active | Battery | 100 % | 40,393 mWh |
| 19:18:27 | Suspended | 91 % | 36,662 mWh | |
| 19:27:23 | Active | Battery | 90 % | 36,492 mWh |
| 19:38:44 | Suspended | 87 % | 35,233 mWh | |
| 21:14:55 | Active | Battery | 86 % | 34,757 mWh |
| 21:28:16 | Suspended | 82 % | 33,317 mWh | |
| 2023-12-2708:13:01 | Active | AC | 92 % | 37,104 mWh |
| 12:40:13 | Suspended | 100 % | 40,393 mWh | |
| 12:47:42 | Active | AC | 100 % | 40,393 mWh |
| 16:50:02 | Suspended | 100 % | 40,393 mWh | |
| 2023-12-2808:15:47 | Active | AC | 100 % | 40,393 mWh |
| 09:41:13 | Suspended | 100 % | 40,393 mWh | |
| 09:41:53 | Active | AC | 100 % | 40,393 mWh |
| 12:42:46 | Suspended | 100 % | 40,393 mWh | |
| 12:49:26 | Active | AC | 100 % | 40,393 mWh |
| 13:21:57 | Active | Battery | 100 % | 40,393 mWh |
| 13:21:59 | Suspended | 100 % | 40,393 mWh | |
| 16:09:00 | Active | Battery | 100 % | 40,393 mWh |
| 18:21:00 | Suspended | 52 % | 21,104 mWh | |
| 18:26:23 | Active | Battery | 51 % | 20,798 mWh |
| 18:41:39 | Suspended | 47 % | 19,051 mWh | |
| 2023-12-2907:13:18 | Active | Battery | 45 % | 18,155 mWh |
| 07:19:42 | Suspended | 42 % | 17,021 mWh | |
| 07:41:55 | Active | Battery | 41 % | 16,749 mWh |
| 08:01:08 | Active | AC | 35 % | 14,141 mWh |
| 08:03:21 | Suspended | 33 % | 13,472 mWh | |
| 08:04:22 | Active | AC | 33 % | 13,188 mWh |
| 08:41:54 | Active | Battery | 15 % | 6,214 mWh |
| 08:41:56 | Active | AC | 15 % | 6,203 mWh |
| 08:57:06 | Suspended | 7 % | 2,926 mWh | |
| 08:59:01 | Active | AC | 7 % | 2,801 mWh |
| 08:59:36 | Active | Battery | 7 % | 2,756 mWh |
| 08:59:36 | Active | AC | 7 % | 2,756 mWh |
| 09:03:23 | Report generated | AC | 6 % | 2,597 mWh |
Battery drains over the last 3 days
| START TIME | STATE | DURATION | ENERGY DRAINED | |
|---|---|---|---|---|
| 2023-12-2609:55:27 | Active | 0:00:01 | - | - |
| 19:00:39 | Active | 0:17:47 | 9 % | 3,731 mWh |
| 19:27:23 | Active | 0:11:21 | 3 % | 1,259 mWh |
| 21:14:55 | Active | 0:13:21 | 4 % | 1,440 mWh |
| 13:21:57 | Active | 0:00:02 | - | - |
| 16:09:00 | Active | 2:11:59 | 48 % | 19,289 mWh |
| 18:26:23 | Active | 0:15:16 | 4 % | 1,747 mWh |
| 2023-12-2907:13:18 | Active | 0:06:24 | 3 % | 1,134 mWh |
| 07:41:55 | Active | 0:19:13 | 6 % | 2,608 mWh |
| 08:41:54 | Active | 0:00:02 | - | 11 mWh |
| 08:59:36 | Active | 0:00:00 | - | - |
History of system usage on AC and battery
| BATTERY DURATION | AC DURATION | |||||
|---|---|---|---|---|---|---|
| PERIOD | ACTIVE | CONNECTED STANDBY | ACTIVE | CONNECTED STANDBY | ||
| 2023-11-21 - 2023-11-28 | 1:21:53 | - | 592625:50:18 | - | ||
| 2023-11-28 - 2023-12-05 | 6:16:09 | - | 27:04:05 | - | ||
| 2023-12-05 - 2023-12-12 | 0:34:43 | - | 28:25:27 | - | ||
| 2023-12-12 - 2023-12-19 | 1:50:58 | - | 27:28:13 | - | ||
| 2023-12-20 | - | - | 6:45:05 | - | ||
| 2023-12-21 | 0:02:00 | - | 5:02:15 | - | ||
| 2023-12-22 | 0:15:33 | - | 5:51:48 | - | ||
| 2023-12-23 | - | - | - | - | ||
| 2023-12-24 | 0:20:28 | - | - | - | ||
| 2023-12-25 | 0:45:36 | - | - | - | ||
| 2023-12-26 | 0:18:58 | - | 3:41:16 | - | ||
| 2023-12-27 | - | - | 7:00:58 | - | ||
| 2023-12-28 | 1:53:28 | - | 4:00:25 | - |
Charge capacity history of the system's batteries
| PERIOD | FULL CHARGE CAPACITY | DESIGN CAPACITY |
|---|---|---|
| 2023-11-21 - 2023-11-28 | 40,733 mWh | 40,733 mWh |
| 2023-11-28 - 2023-12-05 | 40,393 mWh | 40,393 mWh |
| 2023-12-05 - 2023-12-12 | 40,393 mWh | 40,393 mWh |
| 2023-12-12 - 2023-12-19 | 40,393 mWh | 40,393 mWh |
| 2023-12-20 | 40,393 mWh | 40,393 mWh |
| 2023-12-21 | 40,393 mWh | 40,393 mWh |
| 2023-12-22 | 40,393 mWh | 40,393 mWh |
| 2023-12-23 | 40,393 mWh | 40,393 mWh |
| 2023-12-24 | 40,393 mWh | 40,393 mWh |
| 2023-12-25 | 40,393 mWh | 40,393 mWh |
| 2023-12-26 | 40,393 mWh | 40,393 mWh |
| 2023-12-27 | 40,393 mWh | 40,393 mWh |
| 2023-12-28 | 40,393 mWh | 40,393 mWh |
Battery life estimates based on observed drains
| AT FULL CHARGE | AT DESIGN CAPACITY | ||||
|---|---|---|---|---|---|
| PERIOD | ACTIVE | CONNECTED STANDBY | ACTIVE | CONNECTED STANDBY | |
| 2023-11-21 - 2023-11-28 | 6:28:00 | - | 6:28:00 | - | |
| 2023-11-28 - 2023-12-05 | 3:52:07 | - | 3:52:07 | - | |
| 2023-12-05 - 2023-12-12 | 4:34:48 | - | 4:34:48 | - | |
| 2023-12-12 - 2023-12-19 | 4:01:09 | - | 4:01:09 | - | |
| 2023-12-20 | - | - | - | - | |
| 2023-12-21 | - | - | - | - | |
| 2023-12-22 | 3:47:00 | - | 3:47:00 | - | |
| 2023-12-23 | - | - | - | - | |
| 2023-12-24 | 33:41:17 | - | 33:41:17 | - | |
| 2023-12-25 | 3:05:49 | - | 3:05:49 | - | |
| 2023-12-26 | 2:43:08 | - | 2:43:08 | - | |
| 2023-12-27 | - | - | - | - | |
| 2023-12-28 | 4:15:58 | - | 4:15:58 | - |
Current estimate of battery life based on all observed drains since OS install
| Since OS install | 4:08:09 | - | 4:08:09 | - |
|---|
