Windows 11 zipped folders / files immediately crashes File Explorer

Anonymous
2022-01-24T04:24:45+00:00

My Dell laptop was previously Windows 10, now 11. When I right click any zipped folder, it immediately crashes Windows Explorer, but then everything comes back. I can't unzip any zipped file at all - doesn't seem to matter what size it is.

I was trying to use the built-in unzipper utility in Windows, and when that didn't work I tried a couple 3rd party apps, including WinZip. Nothing works; they all crash, and they crash on ANY zipped file I have.

And by the way if I try to ZIP any set of files - even just 3 little word files, it does the same thing. The screen flashes, all my icons go away for a second. Then things come back, but nothing will zip or unzip.

thanks if you have any ideas!

Christine

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-12-14T21:31:34+00:00

    By turning off the background extensions "acrobat elements context Menu", and "Adobe Drive CS4" using ShellEXview (64)... I was able to fix not only "Zip" files crashing, but "File Explorer" crashing when started from the toolbar. I also think Illustrator CS4 not starting may have been related to this conflict.

    All were terrible bugs to my productivity, and really should have been addressed by Windows Support a year ago when an update seemed to create the conflict. Not since Windows 8 have I had such a poor product experience.

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  2. Anonymous
    2023-11-24T16:13:04+00:00

    Microsoft .... are you going to help or not? Seriously, help us!

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  3. Anonymous
    2023-04-25T21:29:51+00:00

    After trying dnsflush trick, it was unfortunately not a long fix.

    Then I follow this : Maybe there is a broken shell extension? Download shellexview from nirsoft and disable extensions that weren't created by microsoft. Then restart explorer and test for problem. If the problem is fixed enable extensions one by one until you find the culprit.

    I then find the culprit was PDF24 for me. Uninstall and reinstalled et voila !!!

    Hope this can help to solve your problem, fixing this was not long at all with shellxview.

    Hey, that was a solution for me! PDF24 uninstalled and it is working again! Many thanks!

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  4. Anonymous
    2023-03-30T17:29:19+00:00

    How does Microsoft ignore this issue?

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  5. Anonymous
    2023-03-07T20:44:27+00:00

    I had the same problem but resolved it by following steps.

    Open your CMD and type

    ipconfig /flushdns

    hit enter

    I was so confused when this actually worked. beyond me as i don't know how the connection has anything to do with ui and zip files. but it worked.

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