Windows 11 zipped folders / files immediately crashes File Explorer

Anonymous
2022-01-24T04:24:45+00:00

My Dell laptop was previously Windows 10, now 11. When I right click any zipped folder, it immediately crashes Windows Explorer, but then everything comes back. I can't unzip any zipped file at all - doesn't seem to matter what size it is.

I was trying to use the built-in unzipper utility in Windows, and when that didn't work I tried a couple 3rd party apps, including WinZip. Nothing works; they all crash, and they crash on ANY zipped file I have.

And by the way if I try to ZIP any set of files - even just 3 little word files, it does the same thing. The screen flashes, all my icons go away for a second. Then things come back, but nothing will zip or unzip.

thanks if you have any ideas!

Christine

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

120 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2022-05-24T18:30:34+00:00

    I don't have Carbonite installed, nor have I ever had it, and I have the same issue. Every time I try to open a zip file, or right-click on it, my Windows Explorer freezes up and crashes.

    Seriously considering rolling back to Windows 10.

    Problem details:

    Source Windows Explorer

    Summary Stopped working

    Date ‎5/‎24/‎2022 1:13 PM

    Status Report sent

    Description

    Faulting Application Path: C:\Windows\explorer.exe

    Problem signature

    Problem Event Name: APPCRASH

    Application Name: Explorer.EXE

    Application Version: 10.0.22621.1

    Application Timestamp: c721e923

    Fault Module Name: KERNELBASE.dll

    Fault Module Version: 10.0.22621.1

    Fault Module Timestamp: ec07489e

    Exception Code: e06d7363

    Exception Offset: 000000000008fa7c

    OS Version: 10.0.22621.2.0.0.256.48

    Locale ID: 1033

    Additional Information 1: 3a2a

    Additional Information 2: 3a2a25dbe08233aebf453b8f913007f3

    Additional Information 3: 53e4

    Additional Information 4: 53e41a72149e0651e154d8485e203d40

    Extra information about the problem

    Bucket ID: b6af03544729ccfe58425418d90950a3 (1748052071070388387)

    Was this answer helpful?

    8 people found this answer helpful.
    0 comments
  2. Anonymous
    2024-10-18T19:47:35+00:00

    I encountered a similar issue (sometime it appears when I right click and choose "Show other options...") and I have CS4 Collection.

    But I resolved it by enabling a specific Windows OS feature.

    3 steps :

    1. Go in Files Folder options (Options de l'Explorateur de fichiers),
    2. Select Display (Affichage) tab
    3. Check " Open folders windows in a different process "

    Normally it allows Windows to have :

    • A process for general File Explorer
    • A process for opened folder

    I though it could prevent a total explorer crash at right click (only the window folder one), but it was better : the explorer crash didn't happened anymore.

    Maybe it could help somebody else.

    Was this answer helpful?

    5 people found this answer helpful.
    0 comments
  3. Anonymous
    2022-06-24T14:16:25+00:00

    This happens to me too.

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments
  4. Anonymous
    2022-02-19T00:00:28+00:00

    Same issue! Someone help! I get zip files emailed all the time and its causing a lot of problems with productivity.

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments
  5. Anonymous
    2022-02-11T21:25:42+00:00

    Same problem here on brand new MS Surface Pro 8.

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments