Windows 11 zipped folders / files immediately crashes File Explorer

Anonymous
2022-01-24T04:24:45+00:00

My Dell laptop was previously Windows 10, now 11. When I right click any zipped folder, it immediately crashes Windows Explorer, but then everything comes back. I can't unzip any zipped file at all - doesn't seem to matter what size it is.

I was trying to use the built-in unzipper utility in Windows, and when that didn't work I tried a couple 3rd party apps, including WinZip. Nothing works; they all crash, and they crash on ANY zipped file I have.

And by the way if I try to ZIP any set of files - even just 3 little word files, it does the same thing. The screen flashes, all my icons go away for a second. Then things come back, but nothing will zip or unzip.

thanks if you have any ideas!

Christine

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2024-10-10T02:40:21+00:00

    Worked for me!

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  2. Anonymous
    2022-11-21T19:58:25+00:00

    Source

    Windows Explorer

    Summary

    Stopped working

    Date

    ‎11/‎21/‎2022 2:34 PM

    Status

    Report sent

    Description

    Faulting Application Path: C:\Windows\explorer.exe

    Problem signature

    Problem Event Name: APPCRASH

    Application Name: Explorer.EXE

    Application Version: 10.0.22621.755

    Application Timestamp: bcd85d13

    Fault Module Name: KERNELBASE.dll

    Fault Module Version: 10.0.22621.755

    Fault Module Timestamp: 19d26491

    Exception Code: e06d7363

    Exception Offset: 000000000009039c

    OS Version: 10.0.22621.2.0.0.256.4

    Locale ID: 1033

    Additional Information 1: 42fa

    Additional Information 2: 42fa739e657871f310124ac8608aedee

    Additional Information 3: d2c0

    Additional Information 4: d2c0016f6a622b22522e573a7bf27e5a

    Extra information about the problem

    Bucket ID: b8d1ba18a62798965804daa5e106521d (1730748562796859933)

    I get the same thing when I right-click and try to unzip. Explorer.exe crashes and then restarts and then I'm able to unzip the folder.

    Edit: This is on a local desk, not a network drive.

    Thanks

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  3. Anonymous
    2022-07-29T16:23:42+00:00

    I was in a similar situation recently. Changing the archiver helped me. I removed the old one and installed the new one.

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  4. Anonymous
    2022-03-29T16:54:16+00:00

    I had the same issue; tried WinZip or just extracting from Windows Explorer (note I could not even look at file properties without Explorer crashing).

    What I found was the Carbonite backup program I use caused the crash as shown by the application event log extract below.

    Faulting application path: C:\WINDOWS\explorer.exe

    Faulting module path: C:\Program Files\Carbonite\Carbonite Backup\CarboniteNSE.dll

    Stopped all Carbonite services/executables and trying a zip file again and everything worked as expected. The Carbonite backup software version was 6.4.0 and its UI said it could not find an update. Manual update to version 6.4.1 seemed to resolve the issue-->Carbonite is now running normally and Explorer no longer crashes on zip files.

    Steve

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