I2C HID Driver Touchpad Failure (I think I solved it)

Anonymous
2021-12-12T21:04:07+00:00

If the touchpad on your laptop has failed. You're playing now you see it, now you don't wit TOUCHPAD in your settings. And no customer support can assist you from HP or MSFT, try this it just worked for me...

Go to DEVICE MANAGER

Expand HUMAN INTERFACE DEVICES

And you see 12C HID Device has an error.

If you click DRIVER and then UNINSTAL DEVICE the 12C HID Device is delisted, and on startup it magically refreshes.

I was hoping that would do it, but the TOUCHPAD was still inoperative, and the error persisted.

Then, on a wild thought. I repeated UNINSTAL on all of the HID-compliant Device tabs. My thought was the whole HID Device needed a reboot. As soon as they all delisted, I said a prayer and rebooted.

And my touchpad was finally restored!

I hope this helps others, as this was really frustrating.

Ps. In Touchpad settings (once you can access them again) it's also a good idea to tic LEAVE TOUCHPAD ON WHEN MOUSE IS CONNECTED.

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-02-11T21:10:43+00:00

    I have had this problem for years at this point. and when I tell you I genuinely love you you better believe it. Microsoft couldn't help. Reddit couldn't help. Three different Geek Squads couldn't help. but you, you beautiful lovely person I hope your pillow is cold on both sides, I hope you never get food poisoning, I hope your blankets never tangle around your feet, I hope your car always starts, I hope your pants are warm straight out of the dresser, I hope you get bonuses and raises, I hope your family is happy forever, I cannot even begin to tell you how long I've awaited the answer to this problem, it's been killing me. I have broken things out of rage because my trackpad would get fixed and then immediately break. I've taken apart my computer more times than I should be allowed. I love you, please have a happy and fulfilling life.

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  2. Anonymous
    2025-02-04T13:04:28+00:00

    This was helpful. After reading I disabled 12C HID device and enabled it again. That resolved the issue. Thanks for the pointer.

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  3. Anonymous
    2024-09-01T15:57:00+00:00

    Hey !

    Thank you! This tip actually helped me as I was facing the sane issue! Wish you well and thanks again for the very helpful tip!

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  4. Anonymous
    2022-08-21T13:08:20+00:00

    Bro i have extend warranty still cant get it repaired, same model x360 14dh1008tu 1tb. if any HP Engineer got its solutions then please contact me at ******@gmail.com , 8209038853

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  5. Anonymous
    2022-07-12T22:55:10+00:00

    Did you use a mouse or what and was the i2 hid device disabled

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