I2C HID Driver Touchpad Failure (I think I solved it)

Anonymous
2021-12-12T21:04:07+00:00

If the touchpad on your laptop has failed. You're playing now you see it, now you don't wit TOUCHPAD in your settings. And no customer support can assist you from HP or MSFT, try this it just worked for me...

Go to DEVICE MANAGER

Expand HUMAN INTERFACE DEVICES

And you see 12C HID Device has an error.

If you click DRIVER and then UNINSTAL DEVICE the 12C HID Device is delisted, and on startup it magically refreshes.

I was hoping that would do it, but the TOUCHPAD was still inoperative, and the error persisted.

Then, on a wild thought. I repeated UNINSTAL on all of the HID-compliant Device tabs. My thought was the whole HID Device needed a reboot. As soon as they all delisted, I said a prayer and rebooted.

And my touchpad was finally restored!

I hope this helps others, as this was really frustrating.

Ps. In Touchpad settings (once you can access them again) it's also a good idea to tic LEAVE TOUCHPAD ON WHEN MOUSE IS CONNECTED.

Windows for home | Other | Devices and drivers

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  1. Anonymous
    2025-03-03T11:49:28+00:00

    Hello everyone

    I've had this issue for a long while, and nothing i tried worked. But I do believe I found a solution that could work on many laptops.

    I opened the BIOS and changed some useless settings and let my laptop boot up. AFTER that, I shut down my PC to open the BIOS again, where I restored "To default OS settings" and let my pc boot up again. I haven't had an issue afterwards that persisted, it was only short time, but that seemed as if it was loading rather than failing.

    You might not even need to do the extra steps before hand. So you might be able to just restore to default and maybe that could fix your issue.

    I use a Lenovo Yoga variant laptop, but I do believe that this should work on more than one kind of laptops.

    Sincerely, ToxicCrisis.

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  2. Anonymous
    2025-02-14T06:59:58+00:00

    "Hello, the topic might be old, but it will be useful for those who come across it via Google. I was experiencing the same issue, and I solved it using the method mentioned in this video.
    https://www.youtube.com/watch?v=4whzvEqRGUw

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  4. Anonymous
    2025-02-03T20:49:48+00:00

    I searched for a solution to this topic for a long time, and I finally found it in this video. Although the issue is quite old, I believe it will still be helpful for those who come across it through Google. Hopefully, this video saves you time and provides the answer you're looking for!
    https://www.youtube.com/watch?v=4whzvEqRGUw

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  5. Anonymous
    2025-01-05T10:44:57+00:00

    Yo, you are an absolute clutch my guy. I had the same issue with my new Lenovo LOQ laptop. I saw your forum, prayed and did the same,
    In one of the Human Interference devices, there was the USB Input device that I also deleted and I knew that my external mouse would stop working but still did it, and to my surprise, my touchpad started working.

    Thank You so much

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