Verizon/AOL e-mail setup for Windows Mail app and Outlook

Anonymous
2021-12-06T04:38:08+00:00

i have a Windows 11 Dell XPS computer (2021) and am finding it hard to set up Verizon/AOL e-mail on either the home Windows e-mail app or in the Office Outlook e-mail app.

I know that since Verizon's e-mail migration to AOL there came some changes about June or July of this year that affect Windows computers handling Verizon/AOL e-mail...

And that is where the problem lies! I used to be able to follow these steps to establish e-mail in the Windows e-mail app:

  1. Hit search box and then click on SETTINGS
  2. In SETTINGS click on accounts
  3. On next screen click on E-MAIL AND APP ACCOUNTS
  4. In next window click on ADD AN ACCOUNT
  5. In ADD AN ACCOUNT scroll down to SUN SYMBOL. Click on this for ADVANCED SETUP
  6. In ADVANCED SETUP click on INTERNET E-MAIL Next come a series of categories where the rectangular squares need filled in:

E-MAIL ADDRESS [I put ******@verizon.net]

USER NAME [I put ******@verizon.net}

PASSWORD [i put in my AOL/Verizon password]

ACCOUNT NAME [I put in AOL Verizon E Mail]

SEND MESSAGES USING THIS NAME [I used my first and last name]

INCOMMING MAIL SERVER [I put pop.verizon.net:995]

ACCOUNT TYPE [I put pop3]

The next 4 have checks marks to the left beside them [uncheck the last 3]:

Outgoing server requires authenticatioin

Use same user name and password for sending e-mail

Require SSL for incoming e-mail

Require SSL for outgoing e-mail

After doing so, more categories appear and have to be filled in:

OUTGOING (Smtp e-mail server [i put smtp.verizon.net:465]

Fill in OUTGOING SERVER USER NAME [ same as user name above]

OUTGOING SERVER PASSWORD [same as password used in PASSWORD]

Then went back and checked the 3 unchecked boxes and then hit SIGN IN

And.....still no mail .....!!!

I even tried the suggestions Kevin-MSFT had if setup of MAIL for OUTLOOK did not work and there were:

Go to login.aol.com/account/security and log in with your Verizon [AOL] E-Mail account and password

Click on ACCOUNT SECURITY, then click on GENERATE APP PASSWORD

From the select your app drop down menu under the app passwords window select OUTLOOK [for Outlook] and fill in

Windows 11 E Mail [for that mail app]

Then click GENERATE [password] and copy that password

Go back to CHANGE ACCOUNT SETTINGS and paste generated password [for whichever mail app it was generated for]

Hit CONNECT

Suffice it to say that hasn't worked either in Windows 11

Am i formatting/imputting the info or settings wrong or are there some extra steps i am missing?

Any help anyone can give regarding this in Windows 11 would be greatly appreciated!

Thank you for your time!

Windows for home | Windows 11 | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

51 answers

Sort by: Most helpful
  1. Anonymous
    2022-01-26T17:48:42+00:00

    on my post of 12/6/21 i commented on how i finally figured out and solved this problem [including the steps i took] for both the Windows mail app and Outlook.

    Many others have found this post, thanking me for helping them get things right. Some people have gone on to reiterate the details or provide a link to my post on that date since many people are finding it hard to find that December 6th post (for some odd reason!)

    It is there under all my BgRdWlf31 posts.....

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2022-01-26T15:41:04+00:00

    To BgRdWlf31

    I have been using Windows Live Mail forever. Today I noticed I haven't received any email with my verizon account since Sunday (Jan. 24, 2022). When I tried to retrieve new messages, I got a pop-up window saying my password is incorrect. I researched this and found out that I had to generate a one time only password, and now it works. It looks like you already figured that out, but are you putting in the right information? Once you're in your AOL account, in the upper right hand corner where you see your email address, click on options. Now in the left column, click on account security (you'll then get a prompt to sign in again). Scroll down to "other ways to sign in." Click on generate and manage app passwords. Here you will enter your app's name. In my case, I entered Windows Live Mail. Click on the blue button that says generate password. Over on the right, click copy. Then go back and open your email program, and when you get the pop-up box saying that your password is wrong, this is where you remove your password, put your cursor on the now empty password box, right click and choose paste. After I did this, I began receiving the emails that I haven't gotten over the last 2 days (I was only able to see my emails in the web based AOL).

    I hope this helps.

    Diane

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2022-01-25T20:48:12+00:00

    You have to do what the person is describing above. I don't know why AOL didn't inform us. When you try to log into the SMTP server, you do NOT use your AOLMAIL password, you go to the AOL security website and get a one time password for "Outlook".

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2022-01-25T20:41:07+00:00

    Mine stopped working two weeks ago, Jan 8, 2022.

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2022-01-25T11:58:31+00:00

    Thank you. This worked. Getting to AOL security was difficult to find. after generating an app specific password in AOL, it was a breeze.

    Was this answer helpful?

    0 comments No comments