"This sign-in option is disabled because of failed sign-in attempts or repeated shutdowns". I've been locked out of my laptop since last night and can't log back in. How do I fix this issue?

Reported
Anonymous
2022-01-28T09:51:54+00:00

So randomly last night (about 12 hours ago) my laptop with Windows 11 shows the above error message when I input my pin.

"This sign-in option is disabled because of failed sign-in attempts or repeated shutdowns. Use a different sign-in option, or keep your device powered on for at least 2 hours and then try again".

Prior to this, I used my laptop normally and everything was fine. I did not put in the pin several times and certainly not repeatedly shut down my laptop, so I'm not sure where this even comes from.

From what I understand, my only chances to log back in my laptop are to:

  1. Wait 2 hours WHILE the laptop is powered on.
  2. Use a different sign-in option (use password - and I have no idea what this password is lol).

I can't do solution 1 because my laptop powers down after like 30 seconds, so I cannot keep it powered on for 2 hours unless I press a button on my laptop every 29 seconds for 2 hours.

For solution 2, the different sign in method asks me to put in a password, not sure which password this is. It can't be the password that I use to log in to my Microsoft account online because it says that's incorrect.

Now, following from solution 2, I get the option to reset this password, by answering 3 memorable questions, but here too at least 1 of memorable questions is incorrect.

Can I get back into my laptop without having to factory reset everything?

Does anyone know if the 2 hours wait need to be consecutive?

Thanks all :)

EDIT: It has been 11 months and people still seem to have the same issue as me. Microsoft, please fix this bug / glitch. It's obviously causing a lot of headaches. I was able to simply factory reset my laptop as everything I had was backed up elsewhere, but I'm sure 90% of the people here cannot do this because the laptop still has vital stuff not backed up else where. Even if they could backup, it's a really long and painful process to set the laptop back up.

This really needs to be addressed asap please :)

Windows for home | Windows 11 | Accounts, profiles, and login

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

592 answers

Sort by: Oldest
  1. Anonymous
    2024-09-29T12:49:16+00:00

    Image

    i do service for a living,, had this many times,, You may need access to a 2nd device though to fix, and its easy to fix unless something is broken with windows,, you can reboot to get to this screen , hold down power button for 15 seconds to power off if have to, then follow this screen click I forgot my PIN , next options depends on how you have set up your account ie if have recovery phone or email setup to get code sent to sent a reset pin link, then you can change your pin here or change it to the same pin as before will still work, , a few times i could not get this screen,, so only option was to re install Windows,, if you don't know how to re install windows you are in the wrong forum,, google how to reset / reinstall windows or get help from someone who knows how. (its free, ( and can create your windows 10 or 11 dvd or USB on Microsoft site, you just need a little know how. and you don't need a product key if windows has been activated on the device previously those days are gone, works like apples activation since windows 8 days, 7 had to enter a key every install, now it will choose what version , home or pro if you have the key in your bios if OEM pc, ie dell ,hp, lenovo,, if you paid for pro upgrade, and it installs home , just go to microsoft store for windows pro upgrade , and it will be free as it will know your system board serial number and see you paid for pro upgrade previously.

    Download Windows 11 (microsoft.com) Download Windows 10 (microsoft.com)

    0 comments No comments
  2. Anonymous
    2024-10-06T10:44:49+00:00
    • I entered the wrong PIN twice on my laptop and got this notification that I have to wait for 2 hours at the outlet. Okay, I select "Forgot PIN", enter the password, enter the code for 2FA, say that I don't need to change the PIN, and I get into the user session. I step away for a few minutes, the laptop locks itself, and - asks for everything again! Why, Microsoft? I've already entered everything!
    • The first time I faced with the problem I couldn't get an SMS (which is 2FA for me), and I didn't have an outlet near me. So you, Microsoft, transmuted my own laptop into 3 killograms of useless mass in my backpack.
    • Microsoft, may I ask you to use your existing group policies "Account lockout threshold" and "Account lockout duration" in Windows Settings -> Security Settings -> Account lockout policy? Or create new similar policies? I understand that you are trying to defend my laptop, but isn't it a too strong security restriction - 2 incorrect PIN input and 120 minutes to wait hugging the outlet? I would like to have an ability to configure that values, at least. I don't work in CIA or a similar organization, so values 10 attempts and 10 minutes is OK for me.
    0 comments No comments
  3. Anonymous
    2024-10-06T14:12:17+00:00

    that is not normal, that looks like you have something wrong with your Windows , ,, i would back my personal files up and do a fresh install of windows 11 24h2 released October 1st (5 days ago) , that is the only way to eliminate that as an issue. its free to do so why not is the question,, that would fix it anyways,, i have 7 computers in the house and there is no way that would happen on all of them,, you have a windows corruption or bug, no matter, wipe it to 100% fix with no wondering, if you had 2 computers you would see the other is fine,, that problem is the computer not Microsoft, , i do fresh install every time new release comes out, so i can run the OS as it was intended,, upgrades never work out the same,, or try upgrade but ya no , fresh is best,, download free from ms onto USB to crease your installation media of Newest windows 11 24H2 here,

    cheers!

    Download Windows 11 (microsoft.com)

    0 comments No comments
  4. Anonymous
    2024-10-06T19:04:23+00:00

    I had the same problem after waiting 2 hours it failed. So, rather then waste my time I just reinstalled Windows. My problem was on the sign on screen it did not have "I forgot my pin" so I couldn't do anything but reinstall.

    0 comments No comments
  5. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.


    Comments have been turned off. Learn more